Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Makenna Szolomayer

Manchester

Summary

Dynamic professional with extensive experience in scheduling management and client communication at Fun 2B Free Therapies. Proven ability to optimize resource allocation and enhance team performance through effective leadership. Skilled in data documentation and adaptable to changing environments, ensuring high-quality service delivery and client satisfaction.

Overview

7
7
years of professional experience

Work History

Scheduler

Fun 2B Free Therapies
Southington
03.2025 - Current
  • Coordinated and managed schedules for about 20 clients and 25 staff, ensuring seamless alignment of therapy sessions and availability.
  • Billed for provided ABA services using Lumary software for both Medicaid and private insurance.
  • Monitored active and expiring authorizations to provide ABA services for clients.
  • Maintained accurate, up-to-date records of changes in availability, including staff and client vacations, and any requests to modify therapy sessions.
  • Adapted and made real-time adjustments to daily schedules, ensuring that each client had a behavior therapist available for their session.
  • Conducted long-term planning and management of monthly recurring therapy schedules to optimize resource allocation and meet client needs.
  • Communicated regularly with clients and staff to confirm scheduling accuracy and address any concerns or changes in availability.

Center Manager

Fun 2B Free Therapies
West Hartford
07.2023 - 03.2025
  • Supervised and facilitated team dynamics, providing live, constructive feedback to staff to improve performance and maintain high-quality service.
  • Conducted disciplinary reviews as needed, addressing concerns, documenting performance issues, and following up on action plans to ensure resolution.
  • Managed scheduling for both clients and staff, ensuring each client had a behavior therapist assigned to their planned sessions without conflicts.
  • Maintained daily communication with client parents/guardians, providing updates on scheduling changes, session progress, and any important developments.
  • Led and mentored a small leadership team, empowering them to effectively support behavior therapists and maintain a positive, productive work environment.

Therapeutic Crisis Responder

Solterra Academy
New Britain
06.2022 - 07.2023
  • Built rapport with clients, including those with behavioral and psychiatric disorders, using a consistent, calm, and empathetic approach to foster trust and cooperation.
  • Provided proactive strategies and coping tools to students to minimize behavior escalations and promote emotional regulation.
  • Responded to acute crisis calls for students aged 5-21, offering immediate verbal de-escalation techniques and supporting students through emotional distress.
  • Utilized Therapeutic Crisis Intervention (TCI) techniques to perform therapeutic holds when necessary, ensuring the safety of the student and others during moments of risk to self or others.
  • Maintained up-to-date certification in Therapeutic Crisis Intervention (TCI) to ensure adherence to best practices and enhance effectiveness in crisis management.
  • Documented all incidents, interventions, and follow-ups in accordance with organizational policies and state guidelines.

Assistant Teacher ABA Classroom

Solterra Academy
New Britain
06.2018 - 06.2022
  • Collected, graphed and analyzed behavioral data of students in the classroom, using information from the data to help drive decision making in creating behavior plans implemented by school social workers and therapists.
  • Targeted and reduced students’ maladaptive behaviors including severe aggression and self injury through regimented, individualized behavior plans.
  • Served frequently as team leader among TCI specialists and building staff during crisis situations for my students.
  • Adapted efficiently to frequent program changes, data collection methods, and changing behavior plans.

Education

Bachelors of Science - Special Education (K-12), Elementary Education (K-6)

University of Saint Joseph
West Hartford, CT
05.2016

Skills

  • Scheduling management
  • Data documentation
  • Organizational skills
  • Client communication
  • Attention to detail
  • Team Player
  • Timely
  • Adaptable
  • Microsoft Teams
  • Lumary/Salesforce
  • HiRasmus

Awards

Kappa Delta Pi International Honor Society in Education

Timeline

Scheduler

Fun 2B Free Therapies
03.2025 - Current

Center Manager

Fun 2B Free Therapies
07.2023 - 03.2025

Therapeutic Crisis Responder

Solterra Academy
06.2022 - 07.2023

Assistant Teacher ABA Classroom

Solterra Academy
06.2018 - 06.2022

Bachelors of Science - Special Education (K-12), Elementary Education (K-6)

University of Saint Joseph

Similar Profiles

CREATE PROFILE