Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenna Turner

Broken Arrow,OK

Summary

Dynamic and dedicated professional with a strong background in customer service at Walmart, excelling in online order processing and relationship building. Known for achieving high satisfaction ratings through effective communication and decision-making. Committed to fostering positive customer experiences while ensuring safety and quality in service delivery. Professional Childcare worker with solid foundation in early childhood education and classroom support. Known for fostering collaborative environments and contributing to development of engaging, age-appropriate activities. Reliable team player who adapts to changing needs and prioritizes well-being and development of children. Skilled in communication, classroom management, and creating nurturing atmosphere.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

Overview

5
5
years of professional experience

Work History

Online Personal Shopper

Walmart
01.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.

Clerk

QuikTrip
12.2021 - 01.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Assistant Teacher

Blue Starr Kiddie Ranch
08.2023 - 12.2023
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.

Carhop

Sonic
05.2020 - 12.2021
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

Bachelor of Science - Social Work

Northeastern State University
Tahlequah, OK
05-2026

Associate of Science - Social Sciences

Rogers State University
Claremore, OK
08-2024

Skills

  • Customer service expertise
  • Patience and empathy
  • Customer service
  • Online order processing
  • Decision-making
  • Customer relations
  • Flexible schedule
  • Relationship building
  • Verbal and written communication
  • Safety monitoring
  • Early childhood education
  • Social and academic development

Timeline

Online Personal Shopper

Walmart
01.2024 - Current

Assistant Teacher

Blue Starr Kiddie Ranch
08.2023 - 12.2023

Clerk

QuikTrip
12.2021 - 01.2024

Carhop

Sonic
05.2020 - 12.2021

Bachelor of Science - Social Work

Northeastern State University

Associate of Science - Social Sciences

Rogers State University
Makenna Turner