Makenna Yates
Beaverton,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Caregiver
PUBLIC PARTNERHIPS
12.2019 - 09.2022
- Identified needs and coordinated plans for travel
- Monitored clients' overall health and well-being and noted significant changes.
- Transported individual to events and activities, medical appointments, and shopping trips.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted client with bathing, grooming, dressing, and oral hygiene care.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Hostess
P.F. Chang's
02.2021 - 05.2021
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Cleaner
Prep For Guest
05.2020 - 02.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Used vacuum to clean carpeted areas
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain cleanly appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Cashier/Customer Service
Kneaders Bakery & Cafe
08.2018 - 05.2019
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed refunds and exchanges in accordance with company policy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled cash with high accuracy and took care to check bills for fraud.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Education
Some College (No Degree) - General Studies
Pikes Peak State College
Colorado Springs, COHigh School Diploma -
Community Prep Charter School
Colorado Springs, CO06.2019
Skills
- Attentive to People
- Continuous Development
- Effective Customer Service
- Critical Thinking
- Customer Experience
- Verbal and Written Communication Skills
- Multitasking and Organization
- Dependable and Responsible
- Complex Problem-Solving
- Active Listening
- Typing Proficiency
- Time management
Additional Information
- Authorized to work in the US for any employer
Timeline
Hostess
P.F. Chang's
02.2021 - 05.2021
Cleaner
Prep For Guest
05.2020 - 02.2021
Caregiver
PUBLIC PARTNERHIPS
12.2019 - 09.2022
Cashier/Customer Service
Kneaders Bakery & Cafe
08.2018 - 05.2019
Some College (No Degree) - General Studies
Pikes Peak State College
High School Diploma -
Community Prep Charter School
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