Makensi Grogan
Denton,TX
Summary
Results-oriented achiever with proven ability to excel in high-stress and fast-paced environments. Adept at critical thinking and strategic problem-solving, possessing a comprehensive skill set that drives success and enhances organizational performance with noteworthy progress. Ensuring data accuracy, administrative efficiency, and consistent client/patient satisfaction every time is a promise. A strong commitment to ongoing growth and education, both personally and professionally.
Overview
6
6
years of professional experience
Work History
FileSmart Admin
Dynatron Software
05.2023 - 12.2024
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Night Auditor
Springhill Suites By Marriott
04.2022 - 04.2023
- Sole overnight key-holder responsible for facility security and guest safety during shift
- Responded to guest needs quickly and efficiently whilst maintaining a professional and positive attitude throughout every interaction.
- Completed night audit for hotel revenue and guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Chiropractic Assistant / Receptionist
Peace Chiropractic Clinic
09.2021 - 12.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Mental Health Technician
Parkside Psychiatric Hospital & Clinic
02.2021 - 05.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs), and therapeutic activities to promote patient well-being and encourage independence.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Maintained patient records, daily charting of vital signs, documentation of patient progress and any changes in condition.
- Collected urine samples from each patient upon admission to unit and performed head to toe assessment according to facility guidelines.
Caregiver
Griswold Home Health Care
05.2019 - 09.2020
- Record client vital signs, administered medication reminders, and provided assistance with meal preparation, personal hygiene, toileting, and ADL's.
- Stand-by assist with transfers from bed to wheelchair utilizing a gait belt, ensuring proper technique is used for patient and staff safety.
- Encouraged participation and completion of prescribed physical therapy and neurobic exercises to maintain mobility and mental sharpness.
- Built strong relationships and maintained rapport with clients, their family members, and management to facilitate continuous open communication regarding health status.
- Engaged patients in meaningful conversation, socialization, and positive emotional support while providing personal care assistance.
- Completion of daily light housekeeping duties to keep environment organized and safe for client to move around comfortably in.
Education
Associate of Applied Science - Funeral Directing & Embalming
Dallas Institute of Funeral Services
Bachelor of Science - Nursing
University of Tulsa
Skills
- Customer Service Excellence
- Effective Communication & Team Collaboration
- Proficiency in Microsoft Office, Adobe Suite, & Windows/Mac Operating Systems
- Administrative Support & Organization of Schedules
- Electronic Recordkeeping & Data Accuracy
- Critical Thinking & Independent Problem Solving
- Adaptability & Multitasking
- Professionalism in High-Stress Settings
Achievements
- Completion of International Baccalaureate Diploma Programme
- AFJROTC TX-962 Color Guard Commander (2016 - 2018)
- Completed AFJROTC Cadet Leadership Course (CLC) - 2016
- Graduated from AFJROTC Cadet Staff Leadership Course (CSLC) in Brownwood, TX - 2017
- Retired Enlisted Association JROTC Award (2017)
- Non-Commissioned Officers Association JROTC Award (2016)
Note:
Intending to re-enroll in Nursing school (online) to complete remaining credit hour and clinical requirements needed to graduate with BSN degree at the beginning of the year. Long-term goal of a career within health care, no chosen specialty at this time.
Timeline
FileSmart Admin
Dynatron Software
05.2023 - 12.2024
Night Auditor
Springhill Suites By Marriott
04.2022 - 04.2023
Chiropractic Assistant / Receptionist
Peace Chiropractic Clinic
09.2021 - 12.2021
Mental Health Technician
Parkside Psychiatric Hospital & Clinic
02.2021 - 05.2021
Caregiver
Griswold Home Health Care
05.2019 - 09.2020
Associate of Applied Science - Funeral Directing & Embalming
Dallas Institute of Funeral Services
Bachelor of Science - Nursing
University of Tulsa