Makensie Stiltner
customer service
Montgomery,Texas
Summary
Proven track record of enhancing client retention and loyalty at JD Barbershop, showcasing exceptional verbal communication and customer safety skills. A quick learner and highly motivated self-starter, adept at mentoring and driving team collaboration. Achieved significant improvements in operational efficiency and service quality, underscoring a strong leadership and business management acumen.
Overview
18
18
years of professional experience
Work History
Barber
JD Barbershop
08.2019 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
Manager's Assistant
SportClips Haircuts
03.2015 - 01.2018
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Utilized [Software] to create and edit correspondence, documents, and materials.
- Resolved basic computer and office equipment issues through troubleshooting.
- Attended monthly sales meetings and reported pertinent information to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
Elite Beauty Group
02.2011 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Fast Food Crew Member
Jack in the Box
03.2008 - 04.2011
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
Shipping Clerk
Kwik Kopy Spring Texas
11.2006 - 02.2008
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Education
Class A Barber -
Houston Barber College
Houston, TX02.2017
Cosmetology - Beauty
Royal Beauty Careers
Houston, TX06.2014
High School Diploma -
Spring High School
Spring, TX05.2007
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Appointment Scheduling
- Strong leader
- Business Management
- Networking expertise
- Product Knowledge
- Mentoring and training
- Outstanding client retention
Timeline
Barber
JD Barbershop
08.2019 - Current
Manager's Assistant
SportClips Haircuts
03.2015 - 01.2018
Receptionist
Elite Beauty Group
02.2011 - 08.2013
Fast Food Crew Member
Jack in the Box
03.2008 - 04.2011
Shipping Clerk
Kwik Kopy Spring Texas
11.2006 - 02.2008
Class A Barber -
Houston Barber College
Cosmetology - Beauty
Royal Beauty Careers
High School Diploma -
Spring High School