Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzee Ely

London,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Early Childhood Teacher

Balance Family
05.2021 - Current
  • Applied play-based strategies to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Modeled positive behavior and communication skills for students.

Guest Services Associate

YMCA
09.2018 - 08.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Booked appointments, accepted payments and answered guest questions.
  • Interacted with customer service team to deliver consistent, exceptional service to all guests.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Enhanced membership sales by providing excellent customer service and staff management.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Receptionist

Mod Salon
06.2015 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Business

Ohio State University
Columbus, OH

Skills

  • Group and Individual Instruction
  • Progress Reporting
  • Compliance Standards
  • Positive Working Relationships
  • Complaint Management
  • Recordkeeping Abilities
  • Complex Problem-Solving
  • Word Processing
  • Writing and Verbal Communication
  • Issue Resolution
  • Administrative Skills
  • Clerical Support

Timeline

Early Childhood Teacher

Balance Family
05.2021 - Current

Guest Services Associate

YMCA
09.2018 - 08.2020

Receptionist

Mod Salon
06.2015 - 08.2017

Business

Ohio State University
Makenzee Ely