Makenzee Ely
London,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Early Childhood Teacher
Balance Family
05.2021 - Current
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem solving through active exploration games and activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Modeled positive behavior and communication skills for students.
Guest Services Associate
YMCA
09.2018 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Enhanced membership sales by providing excellent customer service and staff management.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Receptionist
Mod Salon
06.2015 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Business
Ohio State University
Columbus, OHSkills
- Group and Individual Instruction
- Progress Reporting
- Compliance Standards
- Positive Working Relationships
- Complaint Management
- Recordkeeping Abilities
- Complex Problem-Solving
- Word Processing
- Writing and Verbal Communication
- Issue Resolution
- Administrative Skills
- Clerical Support
Timeline
Early Childhood Teacher
Balance Family
05.2021 - Current
Guest Services Associate
YMCA
09.2018 - 08.2020
Receptionist
Mod Salon
06.2015 - 08.2017
Business
Ohio State University