MaKenzee Reynolds
Mesa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Veterinary Technician, Receptionist
Comet Veterinary Hospital
01.2017 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted with on boarding new clients and securing paperwork completion.
- Prepared, sterilized and maintained medical instruments and equipment.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Answered owner animal health questions and advised on best care practices.
- Maintained clean examination rooms, equipment, and kennels to ensure safe and sanitary environment for both patients and staff members.
Receptionist, Manager
High Mountain Trail rides
01.2015 - 01.2017
- Organized and updated databases, records and other information resources.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Optimized organizational systems for payment collections, and record keeping.
- Increased overall client retention rate by consistently delivering exceptional service and fostering positive relationships with customers.
- Assisted in hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Completed payroll for 4 employees.
Call Center Representative
Convergys
01.2014 - 01.2015
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
High school Diploma -
EastPointe Online High School
Online05.2014
Skills
- Management
- Problem solving
- Communication
- Client Relations
- Patient Check-Ins
- Medical record-keeping
- Post-surgical Monitoring
- Customer Service
- Appointment Scheduling
Personal Information
Title: VETERINARY TECHNICIAN
Timeline
Veterinary Technician, Receptionist
Comet Veterinary Hospital
01.2017 - Current
Receptionist, Manager
High Mountain Trail rides
01.2015 - 01.2017
Call Center Representative
Convergys
01.2014 - 01.2015
High school Diploma -
EastPointe Online High School
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