Makenzi Benton
Bella Vista,AR
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job responsibilities and training in fundamentals of de-escalation. Motivated to learn, grow and excel.
Precise Background Investigator with complete understanding of principles, techniques and procedures of background investigations. Skillful collecting, compiling and analyzing facts and resolve problems. Excellent oral and written communication skills.
Overview
9
9
years of professional experience
Work History
Background Verification Coordinator
JB Hunt Transport
11.2021 - Current
- Obtained background check data on characters, financial statuses and personal histories.
- Reviewed and analyzed detailed records.
- Documented information and submitted detailed reports.
- Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
- Speak with companies to confirm employment history
- keep track of excel sheets
- Calling DMVs
- Handled drivers inquiries and suggestions courteously and professionally.
- Actively listened to drivers, handled concerns quickly and escalated major issues to supervisor.
Service Call Center Agent
McLarty Daniel
07.2020 - 11.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Communicated with customers via email and instant messaging to address client needs during excessively busy periods.
- Used call center checklist to add value to department and consistently meet call quality standards.
- Displayed critical thinking skills and decisive judgment and worked with minimal supervision.
- Booked service appointments
- Transferred calls
- Called customers regarding parts ordered
- Made inbound and outbound calls
Animal Control Officer
City Of Bentonville
04.2018 - 07.2020
- Captured domestic and wild animals.
- Responded to varied number of daily calls to enforce animal control regulations.
- Investigated and gathered information regarding animal-related complaints.
- Attended to calls reporting of animal bites.
- Unloaded and impounded animals received from animal control and public.
- Captured stray animals
- Set traps
- Use of catch poles, snapy snares, bite stick, pepper spray
- Talked to the public to resolves animal complaints
- Wrote citation for animal related offences
- Wrote emails
- Coordinated with other animal contacts to relocated/rehabilitate injured animals
Kennel Technician
City Of Centerton Arkansas
06.2016 - 04.2018
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Cleaned and sanitized animal areas, including managing laundry and collecting waste.
- Kept animals clean and free of contaminants to promote optimal health.
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Dealt with city officials
- Took photographs of dogs
- Adopted dogs out
- Interview potential adopters
- Managed the social media page
- Performed animal control duties on the weekends unsupervised
Sales Associate
TJX Companies
08.2015 - 05.2016
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Operated cash register
- Promoted TJX rewards card and encouraged customers to apply for one.
Camp Counselor
Camp Bow-Wow Kennels
04.2014 - 08.2015
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Cleaned and sanitized animal areas, including managing laundry and collecting waste.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Booked appointments for boards with owners
- Administer medication to dogs that required it
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Bathe and groomed dogs based upon owners request
Education
High School Diploma -
Bentonville High School
Bentonville, ARAssociate of Science - Criminal Justice
NorthWest Arkansas Community College
Bentonville, ARSkills
- Knowledge of local ordinances
- Wild animal capturing
- Animal behavior familiarity
- Humane animal treatment
- Knowledge of animal breeds
- Customer service
- Analysis and Research Abilities
- Reading Comprehension
- Social Perceptiveness
- Stationary Surveillance
- Communications
- Organization
- MS Office
- Problem resolution
- Reporting writing
- Great Telephone skills
Timeline
Background Verification Coordinator
JB Hunt Transport
11.2021 - Current
Service Call Center Agent
McLarty Daniel
07.2020 - 11.2021
Animal Control Officer
City Of Bentonville
04.2018 - 07.2020
Kennel Technician
City Of Centerton Arkansas
06.2016 - 04.2018
Sales Associate
TJX Companies
08.2015 - 05.2016
Camp Counselor
Camp Bow-Wow Kennels
04.2014 - 08.2015
High School Diploma -
Bentonville High School
Associate of Science - Criminal Justice
NorthWest Arkansas Community College
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