Makenzi Farr
Gaffney,SC
Summary
Dynamic and results-oriented professional with extensive experience in administrative and educational roles, notably at SC Homecare Solutions. Excelled in project management and customer service management, enhancing team productivity and reducing billing errors significantly. Demonstrated exceptional problem-solving and interpersonal skills, fostering positive relationships and driving company growth. Proficient in Microsoft Excel and adept at conflict resolution.
Skilled administrative professional with strong background in office coordination and management. Adept at streamlining processes, optimizing resources, and ensuring efficient operations. Known for excellent communication, problem-solving abilities, and adaptability to evolving needs. Strong team player with commitment to achieving organizational goals and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Administrative Office Coordinator
SC Homecare Solutions
09.2020 - Current
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
- Prepared detailed documents and reports in adherence administrative processes.
- Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Enhanced team productivity by coordinating schedules, meetings, and travel arrangements for multiple staff members.
- Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed weekly payroll for 37 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Childcare Teacher
Saint Mark Child Development Center
06.2017 - 10.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Increased student participation by implementing creative and interactive learning activities.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Evaluated student performance through formative assessments, allowing for timely feedback and targeted interventions as needed.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
- Continually sought professional development opportunities to stay current in educational research and best practices, applying this knowledge to enhance teaching effectiveness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Implemented age-appropriate curricula to meet needs of young learners.
- Guided students to develop social, emotional and physical skills.
Education
No Degree - Early Childhood Special Education
Southern Wesleyan University
Central, SCHigh School Diploma -
Walhalla High School
Walhalla, SC06-2017
Skills
- Administrative Support
- Document Formatting
- Appointment Coordination
- Strategic Meeting Organization
- Financial Planning
- Facilitating Group Learning
- Comprehensive Report Development
- Effective Time Management
- Curriculum Development
- Analytical Observation
- Detail-Oriented Approach
- Conflict Resolution
- Proficient Verbal and Written Communication
- Systematic File Arrangement
- Microsoft Excel
- Documentation and recordkeeping
- Data entry/collection
- Schedule Organization
- Schedule management
- Patience and empathy
- Workload management
- Office inventory management
- Project management
- First aid and CPR
- Employee records management
- Filing
- Staff scheduling procedures
- Progress reporting
- Microsoft Access
- Cleaning and sanitation
- Meeting coordination
- Strong computer skills
- First aid training
- Active listener
- Efficient under pressure
- Calendars management
- Customer Engagement
- Multitasking and organization
- Problem-solving
- Staff meeting oversight
- Reliability
- Effective communication
- Adaptability and flexibility
- Effective Decision-Making
- Customer service management
Timeline
Administrative Office Coordinator
SC Homecare Solutions
09.2020 - Current
Childcare Teacher
Saint Mark Child Development Center
06.2017 - 10.2020
No Degree - Early Childhood Special Education
Southern Wesleyan University
High School Diploma -
Walhalla High School
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