Summary
Overview
Work History
Education
Skills
Scheduling/Planning
Timeline
Generic

MaKenzi Groenendyk

Cedar,IA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Exceptional at managing and organizing schedules and making the best decision to benefit everyone.

Overview

2
2
years of professional experience

Work History

Sales Representative

CUTCO
06.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Front of House Team Member

Chick-fil-A
11.2022 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Barista

Smokey Row
07.2021 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Teller

Community 1st Credit Union
Ottumwa, IA
10.2023 - 12.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

High School Diploma -

Pella Christian High School
Pella, IA
05.2023

Skills

  • Promotional Planning
  • Profit Target Achievement
  • Merchandising Proficiency
  • Problem-Solving Strengths
  • Negotiation Tactics
  • Customer Relations
  • Credit and Debit Card Processing
  • Advertising Techniques
  • Personal Shopping
  • Organization Skills
  • Punctuality
  • Planning and Scheduling

Scheduling/Planning

I absolutely adore planning and schedules. I live by my planner, my life is my planner. I use it for daily duties, events, to do lists, etc. That's another reason why I would love my job to include these things. I would excel at my work.

Timeline

Teller

Community 1st Credit Union
10.2023 - 12.2023

Sales Representative

CUTCO
06.2023 - Current

Front of House Team Member

Chick-fil-A
11.2022 - Current

Barista

Smokey Row
07.2021 - 12.2022

High School Diploma -

Pella Christian High School

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MaKenzi Groenendyk