Makenzi Harrison
Coloma,MI
Summary
Strategic and detail-oriented innovation leader with 4+ years of experience in global product partnerships, program development, and cross-functional project execution. Proven track record of leading international initiatives, launching new programs, and driving operational excellence across diverse industries. Passionate about customer-driven product development and scalable innovation processes.
Overview
7
7
years of professional experience
Work History
International Partnerships Manager
The Institute for Functional Medicine
07.2022 - Current
- Develop and manage a multi-year global partnership strategy aligned with KPIs and market expansion goals.
- Lead cross-functional project planning and execution for international program delivery.
- Refine and streamline innovation processes through stakeholder feedback and data insights.
- Conduct market research and regional outreach to drive customer-focused program development.
- Manage contracts, partner communications, and logistical operations across diverse markets.
International Inside Sales Representative
Rockwell Medical, Inc.
05.2021 - 07.2022
- Identified and developed new international business opportunities across 20+ markets.
- Drove revenue through targeted partner engagement and tailored marketing initiatives.
- Led the contract lifecycle and utilized Salesforce for robust sales tracking and forecasting.
- Designed culturally tailored sales collateral to increase customer engagement.
Customer Service Lead
Whirlpool Corporation
02.2018 - 04.2021
- Directed cross-functional teams to enhance digital and connected customer support experiences.
- Designed and implemented SOPs and training to support departmental mergers and improve outcomes.
- Launched sales strategies that improved service plan metrics and customer satisfaction.
Education
Master of Business Administration (MBA) - International/Global Studies
Cornerstone University
01.2021
Bachelor of Arts - Arabic, Spanish, and Russian Language and Literature
Michigan State University
01.2017
Skills
- Project Management
- Cross-Functional Collaboration
- Market Research
- Product Development
- Innovation Strategy
- Communication
- Data-Driven Decision Making
- Strategic Planning
- Customer Insights
- Negotiation
- Multilingual Communication
- Partnership strategy
- Project management
- Customer engagement
- Cross-functional collaboration
- Problem solving
- Innovation processes
- Sales management
Websites
Timeline
International Partnerships Manager
The Institute for Functional Medicine
07.2022 - Current
International Inside Sales Representative
Rockwell Medical, Inc.
05.2021 - 07.2022
Customer Service Lead
Whirlpool Corporation
02.2018 - 04.2021
Master of Business Administration (MBA) - International/Global Studies
Cornerstone University
Bachelor of Arts - Arabic, Spanish, and Russian Language and Literature
Michigan State University