Makenzi Jackson
Fort Worth,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated and results driven work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Client Intake Specialist
Housing Channel
Fort Worth, TX
05.2021 - Current
- Answered over 50 calls per day, multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled client correspondence and tracked records to foster office efficiency.
Office Coordinator
Indwell Real Estate
Fort Worth, TX
10.2020 - 03.2021
- Located potential listings and set up meetings to capitalize on opportunities.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Managed real estate transactions from initiation to closing.
- Coordinated quarterly seminars and training sessions for sales agents to improve sales techniques.
- Prepared representation contracts, purchase agreements and closing statements.
- Wrote social media content to increase engagement with customers.
- Created social media marketing strategies and oversaw management of accounts.
- Posted new content for products and services when managing marketing and release calendars.
Receptionist/Office Manager/Marketing Assistant/Client Service Assistant
Ameriprise Financial
Fort Worth, TX
04.2018 - 08.2020
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Prepared travel plans, including itinerary, transportation and overnight accommodations for Advisors.
- Processed payments and updated accounts to reflect balance changes.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Entered data in CRM software to keep records of client and prospect information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Produced marketing graphics that were attractive and high-quality by applying skills in Canva.
- Organized client appreciation events to establish community relationships and maximize marketing strategies.
- Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
Waitress/Host
Bone Daddy’s House of Smoke
Grapevine, TX
05.2016 - 12.2018
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Increased sales of high margin menu items through effective upselling.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Daycare Teacher
Adventure Kids Playcare
Southlake, TX
09.2017 - 01.2018
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Incorporated music and art activities to encourage creativity and expression.
Education
Real Estate
Champions School of Real Estate
Fort Worth, TXSome College (No Degree) -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
L.D. Bell High School
Bedford, TX05.2016
Skills
- Organization and efficiency
- Business operations understanding
- PC proficient/Tech-Savvy
- Professional and polished presentation
- Data entry
- Multitasking and prioritization
- Microsoft Office Specialist
- High-energy attitude
- Courteous demeanor
- Problem-solving abilities
Timeline
Administrative Assistant/Client Intake Specialist
Housing Channel
05.2021 - Current
Office Coordinator
Indwell Real Estate
10.2020 - 03.2021
Receptionist/Office Manager/Marketing Assistant/Client Service Assistant
Ameriprise Financial
04.2018 - 08.2020
Daycare Teacher
Adventure Kids Playcare
09.2017 - 01.2018
Waitress/Host
Bone Daddy’s House of Smoke
05.2016 - 12.2018
Real Estate
Champions School of Real Estate
Some College (No Degree) -
Tarrant County College District
High School Diploma -
L.D. Bell High School
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