Makenzi Pulsipher

• Led the implementation of the Juniper Square Investor platform and successfully imported all internal data to populate a web-based portal for 227 investors, enhancing user experience and operational efficiency.
• Created, organized, and maintained an individualized portal for managing critical and sensitive information, andimproving data accessibility, and security.
• Managed 207 investor accounts, overseeing contributions totaling $14 million, and ensured accurate tracking and reporting.
• Oversaw and managed funds exceeding $1 million across three different bank accounts to ensure compliance and financial integrity.
• Transitioned banking systems from Wells Fargo to a new CEO platform, enabling better tracking and fostering a more transparent communication channel with investors and vendors.
• Organized the internal drive to enhance efficiency by developing a consistent filing system for easy access to internal data.
• Developed a comprehensive tracking system in Microsoft Excel to monitor revenue, occupancy, and expense ratios across 12 entities, providing managing members with quick access to key details for presentations to investors.

• Assisted in setting up and stocking the warehouse at the onset of business operations, ensuring efficient inventory management.
• Managed teams of 2-3 members per project and led 6+ home staging projects, enhancing property appeal for potential buyers.
• Captured and managed photo/video content to promote the business effectively across various platforms (Facebook & Instagram).
• Maintained and managed financial records during the first year of business operations, ensuring accurate bookkeeping.
• Created vision boards to market furniture collections, aiding in the visual presentation of staging concepts.

Pre-Listing Consultations

• Conducted pre-listing consultations, collaborating one-on-one with homeowners and realtors to identify and address potential sale-impacting issues throughout the property.
• Provided immediate advice during consultations and delivered a detailed follow-up report within 24 hours, outlining areas for improvement and actionable steps.
• Trained new employees on warehouse restocks, pre-listing consultations, and home staging techniques, fostering a knowledgeable team

• Managed daily tasks and supported a sales team of 7 members, promoting collaboration and enhancing overall efficiency.
• Sourced 10-20 hotels per proposal, developing detailed information sheets to offer clients comprehensive options tailored to their needs.
• Demonstrated the ability to manage multiple groups and meet deadlines while juggling 10+ groups at a time.
• Prepared client proposals, performing final checks for accuracy and quality before submission to the Head Sales Member for presentation.
• Drafted contracts for prospective clients entering the initial planning phase of events, ensuring clarity and completeness.
• Managed all client payments and hotel transactions to meet deadlines, effectively avoiding late fees and penalties.
• Maintained constant communication with clients and sales representatives to ensure a seamless planning experience.
• Executed finalized contracts for sales representatives to present to clients and facilitate handoff to the operations team.
• Assisted onsite with guest arrivals and check-ins for Group Events, such as Le-Vel and Precoa, contributing to a positive guest experience.
• Supported the operations team with swag bags, luggage tags, and itineraries for guests, enhancing event logistics.
• Participated in Familiarization Trips to gain insights into potential locations and activities for future groups.

Human Resource Department

• Developed strategies and solutions to encourage employee participation in the Marriott Health Challenge, fostering a healthier workplace culture.
• Produced engaging weekly newsletters showcasing Marriott's challenges and initiatives, resulting in a significant increase in employee participation and higher morale.
• Assisted in payroll accuracy by filtering calls, scheduling incoming trainees, and onboarding new employees, ensuring smooth administrative operations.
• Managed AYS Phone Services.
• Handled a daily average of 60-70 calls across multiple departments, ensuring prompt support and accurate information.
• Coordinated approximately 15-20 reservations daily, enhancing guest experience through efficient service.
• Managed approximately 80-100 guest check-ins daily, overseeing reservations, payments, and transportation arrangements to ensure seamless service.
• Logistics and functionality of event for 1,500+ elementary students.