Makenzi Reichardt
Minneapolis
Summary
Highly driven and results-oriented Executive Director with a proven track record of independently operating and growing a successful home care office. Solely responsible for all aspects of business operations at Village Caregiving – Minneapolis, including staffing, scheduling, HR, compliance, payroll, client intake, marketing, and community outreach. Known for a proactive, solutions-focused leadership style and strong common-sense decision-making. Passionate about delivering exceptional care by building meaningful relationships with both clients and caregivers. Adept at hiring and managing a diverse caregiver workforce to meet a wide range of client needs and preferences. Naturally organized, detail-oriented, and energetic, with a hands-on approach and a strong ability to think quickly and strategically in fast-paced, ever-changing environments. Consistently praised for a “can-do” attitude, high standards, and unwavering dedication to client satisfaction.
Overview
7
7
years of professional experience
Work History
Executive Director
Village Caregiving
08.2024 - Current
- Independently direct and manage the full scope of business operations for the Minneapolis office, including strategic planning, staffing, scheduling, compliance, marketing, and financial performance.
- Oversee all caregiver and client scheduling, payroll processing, HR functions, and state compliance related to caregiver employment; ensure ongoing adherence to evolving regulatory requirements.
- Resolve all scheduling conflicts for both caregivers and clients, ensuring continuity of care and high satisfaction.
- Conduct all client intakes, maintaining 24/7 open communication with clients and families; manage onboarding, service setup, and caregiver matching.
- Maintain compliance with federal and state requirements across VA, private pay, and insurance-funded payer sources.
- Developed and implemented policies to enhance organizational effectiveness and compliance.
- Oversee performance metrics, ensuring alignment with strategic priorities and operational benchmarks.
- Plan, manage, and attend all local marketing initiatives — including expos, community events, and networking groups — to drive visibility and growth.
- Cultivated strong, trusting relationships with both clients and caregivers, contributing to the office earning 50+ five-star Google reviews based on consistently high satisfaction and personalized support.
- Successfully doubled the office’s annual revenue and client base, solely through operational efficiency, exceptional client service, and relationship building.
- Hire and manage a diverse team of caregivers to ensure client preferences, cultural considerations, and care needs are consistently met.
Program Manager
Thomas Allen Inc.
09.2022 - 08.2024
- Facilitate the hiring and screening procedures for prospective case managers.
- Provide oversight to case managers while serving as a liaison between program managers and the case management team.
- Manage billing processes, administrative duties, admissions and discharges, auditing activities, and contribute to organizational development initiatives.
- Provide supervision and leadership to a team of seven case managers.
Senior Case Manager
Thomas Allen Inc.
05.2021 - 08.2024
- Design and implement comprehensive orientation and onboarding initiatives.
- Develop training modules to familiarize new hires with company policies, procedures, culture, and job responsibilities.
- Oversee ongoing training for new case managers.
Case Manager
Thomas Allen Inc.
01.2021 - 05.2021
- Effectively manage caseload exceeding 50 individuals. Conduct quarterly and annual assessments.
- Facilitate referrals, collaborate with care teams and providers, and deliver individualized, person-centered care.
- Proficiently multitask in a high-stress environment, and maintain professionalism under pressure.
- Monitor client progress, adjusting interventions to meet evolving needs and goals.
Behavioral Therapist
KGH AUTISM SERVICES
03.2019 - 09.2019
- Administered APA Behavioral Therapy.
- Developed de-escalation and care coordination skills.
- Gained experience in a clinical setting.
Intern
YWCA
03.2019 - 09.2019
- Developed training curriculum and assisted with community projects.
- Facilitated group therapy for emergency shelters and community based housing programs.
Education
Bachelor of Arts - Psychology, Minor in Management
University of Wisconsin - La Crosse
La Crosse, WI05.2020
Skills
- Program management
- Executive leadership
- Strategic planning
- Operations management
- Staff management
- Relationship building
- Program leadership
- Innovation and creativity
- Business management
- Compliance and regulations
- Marketing
- Business development
Timeline
Executive Director
Village Caregiving
08.2024 - Current
Program Manager
Thomas Allen Inc.
09.2022 - 08.2024
Senior Case Manager
Thomas Allen Inc.
05.2021 - 08.2024
Case Manager
Thomas Allen Inc.
01.2021 - 05.2021
Behavioral Therapist
KGH AUTISM SERVICES
03.2019 - 09.2019
Intern
YWCA
03.2019 - 09.2019
Bachelor of Arts - Psychology, Minor in Management
University of Wisconsin - La Crosse