Makenzi Schamel
Gilbert,AZ
Summary
Dependable professional providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Waitress
Zipps Sports Bar & Grill
2024.01 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Project Manager
Blue Signal Search
2022.05 - Current
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Lead Member Relations Specialist/Instructor
The Madison LLC
2020.01 - 2023.01
- Enhanced member satisfaction by addressing and resolving concerns in a timely and professional manner.
- Boosted member retention rates by providing exceptional customer service, tailored to individual needs.
- Increased membership renewals through proactive outreach and engagement strategies.
- Created enthusiastic, motivational and energetic class environments.
- Maintained attendance records for classes; distributes and collects class evaluations as requested.
Restaurant Manager
Kaleidoscope Juice
2016.01 - 2020.02
- Consistently exceeded monthly sales goals of $60,000+.
- Encouraged a positive, collaborative environment for front of staff employees.
- Generated regulations and safety standards to ensure positive assessments from the Restaurant Health Inspection Committee.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cocktail Waitress
CASA
2015.10 - 2016.05
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
Waitress
Mellow Mushroom
2015.09 - 2016.05
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ12.2018
Skills
- Guest Service
- Excellent communication
- Adaptability
- Organization
- Food Safety
Timeline
Waitress
Zipps Sports Bar & Grill
2024.01 - Current
Project Manager
Blue Signal Search
2022.05 - Current
Lead Member Relations Specialist/Instructor
The Madison LLC
2020.01 - 2023.01
Restaurant Manager
Kaleidoscope Juice
2016.01 - 2020.02
Cocktail Waitress
CASA
2015.10 - 2016.05
Waitress
Mellow Mushroom
2015.09 - 2016.05
Bachelor of Science - Psychology
Arizona State University
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