Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makenzi Torres

Richardson,TX

Summary

A manager with a proven track record at Salad and Go, excelling in employee training and process improvement. Adept at enhancing team efficiency and fostering communication, I developed impactful training programs and implemented strategies that significantly boosted customer satisfaction. Skilled in staff management and shift scheduling, I drive operational excellence.

Overview

5
5
years of professional experience

Work History

Manager

Salad And Go
Dallas, Texas
07.2025 - Current
  • Streamlined daily operations to optimize team efficiency and workflow.
  • Facilitated interdepartmental communication to enhance collaboration and alignment.
  • Developed training programs to elevate staff skills and operational knowledge.
  • Implemented process improvements to eliminate redundancies and streamline workflows.
  • Conducted regular team meetings to address issues and foster engagement.
  • Monitored compliance with company policies and safety regulations.
  • Developed strategies to boost customer satisfaction and loyalty.
  • Oversaw daily operations, ensuring adherence to quality standards.

Assistant Manager

Salad And Go
Dallas, Texas
07.2024 - 07.2025
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Coordinated staff training sessions to improve service quality.
  • Monitored performance metrics to identify improvement areas.
  • Facilitated conflict resolution among staff to enhance teamwork.
  • Implemented communication procedures to foster efficient information exchange.
  • Collaborated with team to ensure high levels of customer satisfaction.
  • Supported inventory management and ordering processes effectively.
  • Maintained current knowledge of company products and services.

Assistant Manager

Dunkin' Quality Brand
Coppell, Texas
07.2023 - 07.2024
  • Managed daily operations to enhance team efficiency and optimize workflows.
  • Developed training programs to elevate staff skills and operational knowledge.
  • Monitored compliance with company policies and safety regulations consistently.
  • Evaluated staff performance and addressed any arising issues promptly.
  • Upheld customer service standards while resolving customer problems effectively.
  • Executed thorough opening, closing, and shift change functions to maintain operational integrity.
  • Maintained accurate records of employee attendance, payroll data, and vacation requests.
  • Recruited and hired qualified candidates to fill open positions efficiently.

Shift Leader

Dunkin' Quality Brand
Dallas, Texas
01.2021 - 08.2023
  • Ensured smooth operations by supervising team members during busy shifts.
  • Tracked stock levels and placed orders to maintain adequate inventory.
  • Improved service speed and customer satisfaction through effective procedure implementation.
  • Accurately managed cash register operations and balanced daily transactions.
  • Created a safe work environment by enforcing health and safety standards.
  • Resolved customer complaints in collaboration with management for efficient outcomes.
  • Assisted in training new hires on shift operations and best practices.

Education

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT
09-2028

Skills

  • Employee training
  • Process improvement
  • Communication skills
  • Staff development
  • Staff management
  • Work prioritization
  • Budget control
  • Shift scheduling

References

References available upon request.

Timeline

Manager

Salad And Go
07.2025 - Current

Assistant Manager

Salad And Go
07.2024 - 07.2025

Assistant Manager

Dunkin' Quality Brand
07.2023 - 07.2024

Shift Leader

Dunkin' Quality Brand
01.2021 - 08.2023

Bachelor of Science - Accounting

Western Governors University

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