Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzie Auel

Pittsburgh,Pennsylvania

Summary

I have provided patient-centered direct care to the elderly for many years to ensure their safety and mental and physical well-being. Using communication, building trust, and focusing on teamwork allowed me to provide the best care for the residents.

Overview

5
5
years of professional experience

Work History

Elderly Caregiver

The Sheridan at Bethel Park
12.2022 - Current
  • Assisting with daily living needs such as bathing, grooming, dressing, feeding, toileting, and transportation for both personal care residents and residents diagnosed with Alzheimer's disease or dementia.
  • Providing compassion and support to residents and their families
  • Responding to emergent situations promptly while staying under control
  • Maintaining a clean, safe, and well-organized environment for the patient
  • Monitoring residents' vitals, behaviors, and changes in health to notify the supervisor and/or power of attorney.
  • Communicating effectively with medical professionals, pharmacists, families, and supervisors.
  • Working in collaboration with other employees

Concierge

The Sheridan at Bethel Park
06.2024 - 08.2024
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed various tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of the concierge desk and monitored staff performance to address inefficiencies proactively.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Server

The Sheridan at Bethel Park
09.2019 - 06.2022
  • Demonstrated different skills such as multitasking, customer service, communication, and time management.
  • Collaborated with team members to improve service flow.
  • Memorization of food allergies of residents
  • Maintained a clean environment for quests
  • Interaction with residents and families
  • Followed health and safety protocols to maintain a sanitary environment

Education

Health And Human Development - Biobehavioral Health

Pennsylvania State University
University Park, PA
05-2025

Skills

    HEART award x 2

    BLS certification

    Medical technician certification

    Diabetes certified

Timeline

Concierge

The Sheridan at Bethel Park
06.2024 - 08.2024

Elderly Caregiver

The Sheridan at Bethel Park
12.2022 - Current

Server

The Sheridan at Bethel Park
09.2019 - 06.2022

Health And Human Development - Biobehavioral Health

Pennsylvania State University

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Makenzie Auel