Makenzie Bazanos
Yucaipa,CA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and fast-food industry, notably with In-N-Out Burger. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and guest relations skills. Proven track record in training teams and improving service efficiency, contributing to a significant increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Schooley Cleaning LLC
11.2024 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Leader
In-N-Out Burger
06.2022 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Beaumont High School
Cherry Valley, Ca06.2023
Skills
- Food preparation
- Guest relations
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
Timeline
Hospitality Worker
Schooley Cleaning LLC
11.2024 - 01.2025
Shift Leader
In-N-Out Burger
06.2022 - 11.2024
Beaumont High School
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