Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Berg

Olalla,WA

Summary

Proud track record in guest relations and staff motivation. Confident in optimizing service efficiency and enhancing customer experiences. Skilled in multitasking and problem-solving, I keep strong relationships within the team and community, ensuring a welcoming atmosphere while maintaining focused on the job. I love working in the service industry and it is a great fit for me and my personality!

Overview

7
7
years of professional experience

Work History

FOH Manager

Old Town Cafe
05.2021 - 08.2025
  • Serving up to 10 tables in a fast pace environment and making espresso drinks
  • Worked multiple positions in the cafe including Server, Host, Dishwasher
  • Scheduling for the front of house employees
  • Supported team in maintaining cleanliness and organization of dining area and service stations.
  • Observed daily operations, identifying areas for improvement in efficiency and service quality.
  • Creating great connections with local regulars and building community within the cafe
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Performed cash handling activities and secured nightly bank deposits.
  • Motivated staff to perform at peak efficiency and quality.

Barback

Cabin Tavern
03.2021 - 09.2021
  • Maintained cleanliness and organization of bar area to enhance operational efficiency.
  • Assisted bartenders in preparing garnishes and stocking supplies, ensuring timely service.
  • Monitored inventory levels, restocked items promptly to meet demand during peak hours.
  • Supported team members by efficiently handling glassware and equipment for smooth operations.
  • Helped keep the bar safe by properly checking I.D. and not over serving customers.

Beertender

Bainbridge Brewing
05.2018 - 06.2020
  • Served diverse beer selections, enhancing customer experiences and promoting product knowledge.
  • Maintained cleanliness and organization of bar area to ensure compliance with health and safety standards.
  • Managed inventory levels, ensuring timely restocking of supplies to minimize service disruptions.
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Facilitated teamwork among colleagues through effective communication strategies.
  • Operated cash register accurately, managing transactions for seamless checkout process.
  • Served high customer volumes during special events, nights, and weekends.

Education

High School Diploma -

Curtis High School
University Place, WA

Skills

  • Guest relations
  • Task delegation
  • Staff motivation
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Relationship building
  • Working well in fast pace settings

Timeline

FOH Manager

Old Town Cafe
05.2021 - 08.2025

Barback

Cabin Tavern
03.2021 - 09.2021

Beertender

Bainbridge Brewing
05.2018 - 06.2020

High School Diploma -

Curtis High School

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Makenzie Berg