Makenzie Blanchette

- Assisted patients with transfers use proper body mechanics to prevent injuries

- Assisted patients with the task of performing activities of daily living to maintain self-esteem and general wellness

- Assisted with feeding the patients to ensure residents achieved nutritional intake

- Built relationships with patients and their families to provide emotional support and better support through their transition

- Recognized and reported to the nurse if there were any abnormalities or changes in patients health status

- Maintained detailed and accurate documentation of client progress in assigned documentation books

- Maintained clean work and personal areas to prevent the spread of illness and further injuries

- Maintained a clean and organized workspace for optimal productivity and safety

- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs

- Pleasantly interacted with customers during hectic periods to promote fun, positive environment

- Cleaned counters, machines, utensils, and seating areas daily

- Controlled line and crowd with quick, efficient service.

- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

- Maintained regular and consistent attendance and punctuality.

- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

- Assisted in inventory management to maintain adequate stock levels and reduce wastage.

- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.