Summary
Overview
Work History
Education
Skills
Websites
Training
Certification
References
Timeline
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Makenzie Brenner

Franklin,USA

Summary

Over eleven years of experience in benefits across HR, consulting, and BenAdmin technology. Expertise in customer service, project management, and innovative strategies that prioritize employee needs. Proven ability to enhance benefits administration processes and improve client satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Benefits Implementation Manager

Rippling
Remote
01.2024 - 08.2025
  • Served as a primary Benefits contact for new clients implementing Rippling as their all in one HCM system during a record sales year.
  • Implemented $5.6M in ARR by configuring clients' Benefits Admin, COBRA, ACA, and Flex platforms within first 12 months.
  • Maintained a 4.9 CSAT score with both broker partners and clients.
  • Offer hiring operations support by interviewing and onboarding new hires.
  • Lead weekly implementation meetings with clients' executive team to assess the needs of their Benefits platform.
  • Collaborate the engineering and Product teams to troubleshoot platform issues and advocate for improvements.
  • Assisted in implementing new operational processes to improve efficiency.

Benefits Consultant

Bennie
Remote
01.2022 - 01.2024
  • Maintain strong relationships as a primary contact for both strategic consulting and day to day employee experience for clients with a book of business totaling over $800k in brokerage revenue.
  • Improve and manage clients' benefit programs by constantly analyzing and assessing market trends; Partner alongside clients' executive team to advise and implement program designs and technology improvements.
  • Project manage alongside internal stakeholders (Product, Engineering, Operations) on projects such as new client onboarding, technology platform implementation, and ongoing projects and system updates.
  • Market and negotiate with carriers while also designing creative strategies that may save clients anywhere between 10-20% on renewal premiums.
  • Lead meetings with clients' leadership team on a regular basis for routine client check-ins, technology demonstrations, Open Enrollment, and renewal strategies.
  • Keep clients with employees in all 50 states compliant by routinely auditing their policies and requirements while staying up to date on the ever changing landscape of federal and state legislation.

Benefits Analyst

Scott Insurance
Franklin, TN
01.2016 - 01.2021
  • Directly responsible for day to day service and support by escalating claims issues.
  • Implemented and assisted with compliance administration such as COBRA, ERISA, Section 125 documents, 5500's, and state mandated benefits.
  • Owned a book of business that contained some of the agency's top highest revenue-earning accounts, amounting to over $1M in premium.
  • Proactively conducted market benchmarking and competitive position analysis upon renewal and client request and facilitated claims data sharing for clients ranging from small businesses (less than 50 employees) to large (250+ employees).

Benefits Specialist

Wirtgen America Inc.
Nashville, TN
01.2014 - 01.2016
  • Introduced and implemented the introduction and launch of a new wellness program with 60% participation within its first year; started a 'wellness champ' committee.
  • Regularly conducted new hire orientations, including explaining Wirtgen's benefits package during a year of 25% growth in number of employees.
  • Produced and analyzed reports of benefit enrollment, benefit deductions for payroll, and plan participation.
  • Planned and facilitated onsite wellness events (ie. lunch and learns, health fairs, etc.) to improve knowledge and understanding of benefits. Worked with wellness coaches on program improvements.

Education

Bachelor of Science - Psychology

Indiana Wesleyan University

Skills

  • Navigating and configuring HCM platforms (Workday, Gusto, Rippling, Employee Navigator, Trinet, ADP, UKG, PlanSource, PeopleSoft)
  • Senior-level customer support
  • Sales support
  • Leverage AI tools for efficiency
  • Organized project management in fast-paced environments
  • Creating customized presentations and deliverables
  • Lead meetings with c-suite teams
  • Google Suite
  • Microsoft Office (Excel, Teams, Word, PowerPoint)
  • Slack
  • Zoom
  • Atlassian (Confluence, JIRA, etc)
  • Monday
  • CRM Software (SalesForce, EPIC)

Websites

Training

  • Excel 2016 Training, Commonwealth Computer Training, Richmond, VA, 01/01/18
  • Voluntary Benefits Specialist Designation, Hartford School of Insurance, Franklin, TN, 01/01/18
  • Group Benefits Disability Specialist, Hartford School of Insurance, Franklin, TN, 01/01/19
  • Accident and Health & Life Producer License, Tennessee Department of Insurance, 01/01/17

Certification

  • Licensed in Life and Health Insurance

References

References available upon request.

Timeline

Benefits Implementation Manager

Rippling
01.2024 - 08.2025

Benefits Consultant

Bennie
01.2022 - 01.2024

Benefits Analyst

Scott Insurance
01.2016 - 01.2021

Benefits Specialist

Wirtgen America Inc.
01.2014 - 01.2016

Bachelor of Science - Psychology

Indiana Wesleyan University

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Makenzie Brenner