Makenzie Britton
Black Rock,AR
Summary
Compassionate Care Case Manager known for high productivity and efficient task completion. Specializes in patient advocacy, interdisciplinary communication, and resource management to support client needs effectively. Excels in active listening, empathy, and problem-solving to navigate complex case scenarios with ease.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
PRN Wound Care Case Manager RN
St Bernard’s Wound Healing Center
Jonesboro, AR
09.2024 - Current
- Coordinated patient care plans at St Bernard's Wound Healing Center
- Executed physician orders to ensure patient care standards were met.
- Documented patient assessments and orders in electronic medical record
- Educated patients on wound care instructions and appointment preparation
- Updated case notes and discharge plans for center patients
- Monitored progress towards established objectives and provided feedback when necessary.
- Supported care transitions with community resources and provider referrals
- Coordinated with other service providers to ensure that clients were receiving appropriate services.
Patient Care Facilitator/Clinical Manager
St Bernard’s Wound Healing Center
Jonesboro, AR
11.2017 - 09.2024
- Managed 3 Outpatient Wound Clinics.
- Ensured all patient care plans and orders were followed and implemented.
- Audited and reviewed patient documentation and charting for accuracy and care plans management.
- Ensured clinic and staff were trained and prepared for Joint Commission Rounding for accreditation.
- Participated in interdisciplinary team meetings to discuss complex cases and develop solutions for challenging situations.
- Was the safety officer for the clinic as it had hyperbaric oxygen chambers. Ensured all reports and safety training were completed. Worked with engineers, manufacturers, and gas companies as needed for maintenance of the tanks.
- Staff Management including hiring, training, labor management per budget, staff retention and rounding, disciplinary action as needed.
- Monitored budget and made adjustments as needed
- Tracked insurance authorizations for wound treatment
Wound Care Case Manager RN
St Bernard’s Wound Healing Center
Jonesboro, AR
03.2015 - 11.2017
- Carried out intake and discharge of each patient per physician orders.
- Documented assessments, procedures, physician orders, care plan, and discharge.
- Educated patients on wound care instructions and appointment preparation
- Communicated with Nursing Homes and Home health to ensure we are all on the same page with the care plan and orders.
- Supported care transitions with community resources and provider referrals
- Monitored progress towards established objectives and provided feedback when necessary.
- Ensure all referrals are made, tests ordered and completed, reports poop looked up and given to physicians.
Education
Bachelor of Science - Nursing
Arkansas State University
Jonesboro, AR 08.2010 - 05.2014
Skills
- Wound care management
- Care plan coordination
- Advanced wound dressings
- Electronic medical record documentation
- Chart Review and Auditing EMR
- Excel and developing reports
- Discharge planning
- Interdisciplinary coordination
- Interdisciplinary collaboration
- Communication skills
Timeline
PRN Wound Care Case Manager RN
St Bernard’s Wound Healing Center
09.2024 - Current
Patient Care Facilitator/Clinical Manager
St Bernard’s Wound Healing Center
11.2017 - 09.2024
Wound Care Case Manager RN
St Bernard’s Wound Healing Center
03.2015 - 11.2017
Bachelor of Science - Nursing
Arkansas State University
08.2010 - 05.2014