Makenzie Burks
Knoxville,TN
Summary
Friendly and upbeat door greeter offering positive attitude and significant background in environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests.
Overview
3
3
years of professional experience
Work History
Greeter
The Chop House
Knoxville, TN
05.2024 - Current
- Friendly, outgoing, and customer-focused, I am eager to bring my positive attitude and strong communication skills to a restaurant greeter role. With a genuine passion for creating a welcoming atmosphere, I excel at making guests feel comfortable from the moment they walk in the door. My ability to efficiently manage reservations, greet guests with a warm smile, and provide exceptional service will contribute to an enjoyable dining experience. I am also quick to adapt in fast-paced environments, ensuring smooth operations and a positive first impression for all patrons.
Caregiver
at home
Knoxville, TENNESSEE
01.2022 - 05.2024
- Compassionate, reliable, and dedicated, I am committed to providing high-quality, personalized care to individuals in the comfort of their own homes. With experience in assisting clients with daily activities such as meal preparation, medication management, personal hygiene, and mobility support, I focus on enhancing their quality of life and promoting independence. I am skilled in building trusting, empathetic relationships and maintaining a calm, supportive environment for those under my care. My attention to detail, strong communication skills, and ability to handle sensitive situations with professionalism make me a dependable and caring addition to any family or healthcare team.
Education
Graduate Certificate - Esthetics
Tennessee School Of Beauty
Knoxville, TN05-2024
High School Diploma -
McMinn Central High School
Athens, TN05-2022
Skills
- Guest interaction
- Customer service
- Conflict resolution
- Menu knowledge
- Team collaboration
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Adaptability
- Empathy towards guests
- Positive demeanor
- Feedback handling
- Welcoming demeanor
- Customer conflict de-escalation
- Sense of humor
- Creativity and innovation
- Able to stand for 8 hours
- Team player mentality
- Stocking
- Cross-cultural sensitivity
- Patience and composure
- Conflict mediation
- Strong work ethic
- Building rapport
- Emergency response
- Professional appearance
- Initiative and Self-motivation
- Effective problem solving
- Guest relations
- Memory retention
- Social perceptiveness
- Adaptability and flexibility
- Troubleshooting
- First aid and CPR
- Point-of-sale system
- Guest and client satisfaction
- Seat assignment
- Self motivation
- Facility cleaning
- Multitasking capacity
- Continuous improvement
- Teamwork and collaboration
- Customer queries and response
- Guest seating
- Mathematical skills
Timeline
Greeter
The Chop House
05.2024 - Current
Caregiver
at home
01.2022 - 05.2024
Graduate Certificate - Esthetics
Tennessee School Of Beauty
High School Diploma -
McMinn Central High School
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