Makenzie Cochran
Charleston,WV
Summary
I am seeking a position with your company in which I can use my knowledge, experience, and communication skills to meet and exceed your company goals and expectations. I am a quick learner, team player, highly motivated, very dependable, and very adaptable and a great communicator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
West Virginia State Police
05.2022 - Current
- Receives, responds, transmits, answers, and/or verifies messages and/or inquiries received over communication equipment
- Operates all applicable radio equipment/computer terminal/telephone equipment, dispatches/receives radio/computer data/telephone communications
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Direct Support Professional
REM West Virginia
03.2019 - 10.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Individual Support Specialist
Hopewell Community Services Inc
09.2019 - 02.2020
- Assist with the preparation of meals and maintain cleanliness of the household
- Help the patient in and out of bed/wheelchair and other duties as assigned.
Customer Service Representative
Alorica
04.2019 - 08.2019
- Answer inbound calls from customers regarding past due gas and electric bills
- Helped with requests to restore services and to be placed on payment arrangements for past due balances.
Direct Support Professional
Res Care Home Health Care
05.2017 - 04.2019
- Assist with the preparation of meals and maintain cleanliness of the household
- Help the patient in and out of bed/wheelchair and other duties as assigned.
Medical Billing Specialist
CAMC Document Center
10.2017 - 11.2017
- Processes billing to patients and third party insurance companies
- Maintains supporting documentation files and current patient addresses
- Researches and responds by telephone and / or in writing to patient inquiries regarding billing issues and problems
- Monitors submitted claims; follows up on unpaid claims, and initiates dialogue with insurance companies
- Resubmits claims to insurance companies as necessary.
Collector
Vanguard Financial Services
10.2016 - 12.2016
- As a collector, I made outbound calls to collect medical debt
- I sent out collection letters, took payment over the phone, set up payment arrangements and sent out letters showing the details of their medical bills.
Customer Service Representative
Ticketmaster/Live Nation
11.2015 - 09.2016
- As a customer service agent, I primarily answer inbound calls and/or emails from customers throughout the nation
- I also handle various types of requests that require different levels of trouble shooting, all while providing World Class Service to both internal and external customers, and working toward a goal of one contact resolution.
Cashier/Customer Service
K-mart Corporation
10.2014 - 10.2015
- As a cashier, I primarily handle purchases made by customers
- In addition to ringing up goods, I must also answer customer questions, handle money, and perform multiple customer service duties
- Often I may need to perform other duties, including stocking, inventory management, merchandising, and other administrative duties as assigned by my supervisor
- In addition I must always display a friendly attitude, pay close attention to detail, and make our customers feel welcome.
Education
GED -
Garnett Career Center
Charleston, WVBachelor of Science - Criminal Justice
Southern New Hampshire University
Certificate - Medical Billing & Coding
Ross Medical Education Center-Charleston
Charleston, WV11.2017
Skills
- Phone etiquette
- Customer service
- Communication skills
- Computer skills
- Office experience
- Medical records
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Certification
- Driver's License, 06/01/16
- CPR Certification
Assessments
- Home health aide skills, Proficient, 11/01/21, Providing care to patients in a home setting
- Front desk agent (hotel), Proficient, 10/01/21, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
Timeline
Dispatcher
West Virginia State Police
05.2022 - Current
Individual Support Specialist
Hopewell Community Services Inc
09.2019 - 02.2020
Customer Service Representative
Alorica
04.2019 - 08.2019
Direct Support Professional
REM West Virginia
03.2019 - 10.2023
Medical Billing Specialist
CAMC Document Center
10.2017 - 11.2017
Direct Support Professional
Res Care Home Health Care
05.2017 - 04.2019
Collector
Vanguard Financial Services
10.2016 - 12.2016
Customer Service Representative
Ticketmaster/Live Nation
11.2015 - 09.2016
Cashier/Customer Service
K-mart Corporation
10.2014 - 10.2015
GED -
Garnett Career Center
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Certificate - Medical Billing & Coding
Ross Medical Education Center-Charleston