Makenzie Cravens
Cayuga,IN
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Bottom Dollar Discount, by leveraging exceptional customer service and computer skills. Skilled in building strong client relationships, resulting in significant repeat business. Demonstrated adaptability and creative problem-solving, achieving high levels of client retention and satisfaction.
Overview
16
16
years of professional experience
Work History
Furniture Sales Associate
Bottom Dollar Discount
11.2022 - 10.2023
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Researched furniture materials and suggested pieces to clients based on budget and want.
Salon Cosmetologist
Headline Hair Designers
05.2014 - 03.2017
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
Licensed Cosmetologist
The Hair Company
12.2009 - 02.2014
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Developed strong relationships with vendors, securing high-quality products at competitive prices.
Cashier
Georgetown IGA
02.2008 - 11.2009
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Cosmetology License - Cosmetology
Concept College Of Cosmetology
Danville, IL05.2010
High School Diploma -
Georgetown Ridge Farm High School
Georgetown, IL05.2009
Skills
- Computer Skills
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Creative Thinking
- Decision-Making
- Excellent Written and Verbal Communication
- Documentation And Reporting
Timeline
Furniture Sales Associate
Bottom Dollar Discount
11.2022 - 10.2023
Salon Cosmetologist
Headline Hair Designers
05.2014 - 03.2017
Licensed Cosmetologist
The Hair Company
12.2009 - 02.2014
Cashier
Georgetown IGA
02.2008 - 11.2009
Cosmetology License - Cosmetology
Concept College Of Cosmetology
High School Diploma -
Georgetown Ridge Farm High School
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