Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Cravens

Georgetown,IL

Summary

Versatile and results-oriented professional with extensive experience at Georgetown City Hall, adept in office administration and client relations. Excelled in confidentiality handling and payroll administration, enhancing operational efficiency and trust. Demonstrated exceptional time management and customer service skills, leading to significant improvements in client satisfaction and process optimization.

Overview

17
17
years of professional experience

Work History

General Administrator

Georgetown City Hall
08.2024 - Current
  • Developed strong relationships with external vendors, leading to cost-effective procurement deals for supplies and equipment.
  • Handled confidential information discreetly which established trust among staff members.
  • Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed city bills and payments.
  • Handled all city workers, city council, and police department payroll.

Receptionist

Riverview Pediatrics
06.2024 - 08.2024
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Furniture Sales Associate

Bottom Dollar Discount
11.2022 - 10.2023
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
  • Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
  • Researched furniture materials and suggested pieces to clients based on budget and want.

Salon Cosmetologist

Headline Hair Designers
05.2014 - 03.2017
  • Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
  • Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
  • Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
  • Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
  • Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
  • Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.

Licensed Cosmetologist

The Hair Company
12.2009 - 02.2014
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Developed strong relationships with vendors, securing high-quality products at competitive prices.

Cashier

Georgetown IGA
02.2008 - 11.2009
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Cosmetology License - Cosmetology

Concept College Of Cosmetology
05.2010

High School Diploma -

Georgetown Ridge Farm High School
05.2009

Skills

  • File Management
  • Data Entry
  • Scheduling
  • Customer/Client relations
  • Professional Demeanor
  • Time Management
  • Telephone skills
  • Confidentiality handling
  • Payroll Administration
  • Office Administration

Timeline

General Administrator

Georgetown City Hall
08.2024 - Current

Receptionist

Riverview Pediatrics
06.2024 - 08.2024

Furniture Sales Associate

Bottom Dollar Discount
11.2022 - 10.2023

Salon Cosmetologist

Headline Hair Designers
05.2014 - 03.2017

Licensed Cosmetologist

The Hair Company
12.2009 - 02.2014

Cashier

Georgetown IGA
02.2008 - 11.2009

High School Diploma -

Georgetown Ridge Farm High School

Cosmetology License - Cosmetology

Concept College Of Cosmetology

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Makenzie Cravens