Makenzie Czech
Boyers
Summary
Dynamic professional with extensive experience in customer service and employee training, notably at Home Depot. Proven ability to enhance team performance and efficiency through effective mentorship and process improvements. Strong time management and adaptability skills, consistently delivering high-quality service while maintaining a positive work environment.
Overview
5
5
years of professional experience
Work History
Head Cashier
Home Depot
08.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Imaging Technician
Iron Mountain
07.2022 - 08.2024
- Continuously evaluated current processes for potential improvements leading to higher efficiency rates without compromising image quality or patient care standards.
- Developed comprehensive training materials for new hires, reducing the time required for them to become proficient in their roles significantly.
Patient Care Hostest
Butler Memorial Hospital
08.2021 - 06.2022
- Maintained patient safety by adhering to diet plans, as well as assisting patients' with healthy food options.
- Managed time while delivering food to 41 patients on the floor as well as keeping a clean and safe kitchen environment.
- Greeted patients' and their families in a warm and inviting manner to build a trusting rapport.
Cashier
Keystone Safari
04.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Trainer
Taco Bell
01.2020 - 04.2021
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Applied Science - Nursing
Butler County Community College
Butler, PA05-2026
Skills
- Customer service
- Positive attitude
- Time management strength
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Punctuality
- Policy enforcement
- Team leadership
- Verbal/written communication
- Workplace safety
- Flexible schedule
Timeline
Head Cashier
Home Depot
08.2024 - Current
Imaging Technician
Iron Mountain
07.2022 - 08.2024
Patient Care Hostest
Butler Memorial Hospital
08.2021 - 06.2022
Cashier
Keystone Safari
04.2021 - 08.2021
Team Trainer
Taco Bell
01.2020 - 04.2021
Associate of Applied Science - Nursing
Butler County Community College
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