MaKenzie Davis
Richardson,TX
Summary
Customer-focused professional with 5+ years of experience in customer service, administrative support, and client relationship management. Skilled in handling high-volume phone interactions, resolving customer concerns, maintaining accurate records, and promoting services that meet customer needs. Known for a calm, friendly demeanor, strong communication skills, and the ability to build trust quickly. Comfortable using CRM systems, scheduling tools, and sales-support software in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dance Instructor
The Gym Station
Plano, TX
06.2024 - 10.2025
- Led group programs while managing schedules, attendance, and customer communication
- Communicated clearly with parents and clients regarding services, expectations, and program updates
- Adapted communication style to meet diverse customer needs
- Built long-term relationships with families, increasing continued enrollment
Administrative Assistant
Nurturing Arms Counseling Services
Plano, TX
06.2023 - 05.2024
- Answer and manage multi-line phone calls, assisting clients with scheduling, questions, and service information
- Resolve customer concerns with professionalism and empathy, ensuring positive experiences
- Maintain accurate client records and documentation using digital filing systems
- Coordinate appointments and manage calendars to ensure smooth daily operations
- Serve as point of contact for internal staff and external clients
- Prepare reports, correspondence, and service documentation
Dance Instructor/Choreographer
Yvonne Alyse Dance Academy
Carrollton, TX
03.2020 - 02.2023
- Managed client communication via phone, email, and in person
- Assisted with marketing efforts that increased engagement and enrollment
- Delivered solutions to customer concerns and scheduling needs
- Maintained positive client relationships through clear communication and follow-up
Program Counselor
Boys & Girls Clubs of America
Plano, TX
10.2018 - 03.2020
- Greeted members and families while delivering consistent, friendly customer service
- Answered phones and directed inquiries to appropriate departments
- Maintained membership and participant records with attention to detail
- Assisted families with program information, enrollment questions, and scheduling
- Supported retention by creating welcoming, supportive experiences
Teacher Assistant
Yvonne Alyse School Program
Monroe, LA
08.2015 - 05.2017
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Attended to classroom details and logistics to maintain strong instructional environment.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Education
High school diploma or GED -
Plano, TXSkills
- Calendar management
- WordPress
- Social media management
- Hospitality
- Web writing
- Delegation
- Organizational skills
- Laundry
- Sports coaching
- Video editing
- Google Docs
- Web development
- Clerical experience
- Social media engagement
- Microsoft Outlook Calendar
- Customer relationship management
- CRM software
- Leadership
- Self-Motivated
- Cleaning
- Office management
- MacOS
- Multitasking
- Office experience
- Experience working with students
- Vendor relationship management
- Dancing
- Fashion retail
- Sales
- Data collection
- Content writing
- Live chat
- Editing
- Teaching
- Photography
- Project coordination
- EMR systems
- Operational budget management
- Dental office experience
- Salesforce
- QuickBooks
- Brand awareness strategy
- Microsoft Powerpoint
- Appointment scheduling
- Social media content marketing
- TikTok
- Data center services
- Modeling
- Writing skills
- Pricing strategies
- Graphic design
- Social media marketing
- Marketing campaign management
- Computer operation
- Negotiation
- Microsoft Outlook
- Active Listening
- Website management
- Order placement
- IT support
- Executive administrative support
- Marketing campaign budget management
- Laboratory experience
- HVAC
- Early childhood education
- Microsoft Word
- Time management
- Event planning
- Social media advertising
- Marketing
- Website maintenance
- Communication skills
- IOS
- Canva
- Microsoft Excel
- Video shooting
- Infor CRM
- X (Twitter)
- Inventory management
- Brand awareness campaigns
- Critical Thinking
- Administrative experience
- As Front Desk Receptionist
- AI
- Supervising experience
- DocuSign
- Customer support
- Dental receptionist
- Computer skills
- Social media content creation
- Multi-line phone systems
- Customer retention
- Payroll
- Attention to detail
- Customer service
- Microsoft Office
- Experience with children
Accomplishments
- Resolved customer concerns efficiently through phone and in-person communication
- Managed high-volume inbound calls while maintaining professionalism and accuracy
- Educated clients on available services and benefits to support enrollment and retention
- Built strong rapport with clients, increasing trust and long-term engagement
- Supported customer retention through consistent, friendly service and follow-up.
Certification
- Certified Property Manager
- Certified Apartment Manager
- Certified Fitness Instructor
- Certified Personal Trainer
- Certified Medical Assistant
- First Aid Certification
Languages
English
Timeline
Dance Instructor
The Gym Station
06.2024 - 10.2025
Administrative Assistant
Nurturing Arms Counseling Services
06.2023 - 05.2024
Dance Instructor/Choreographer
Yvonne Alyse Dance Academy
03.2020 - 02.2023
Program Counselor
Boys & Girls Clubs of America
10.2018 - 03.2020
Teacher Assistant
Yvonne Alyse School Program
08.2015 - 05.2017