Makenzie Dokie

• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
• Designed or used assessments to monitor student learning outcomes.
• Conferred and resolved education-related issues and problems with students, parents and school officials.

• Provides administrative support to the 96th Medical Support Squadron executive leadership, using multi-line phones, Adobe, Word, Excel, Outlook, and PowerPoint daily.
• Subject matter expert on new Air Force program MyEval. Initiates, coordinates, and finalizes 150 enlisted and officer evaluations annually.
• Processes Air Force/Defense Health Agency taskers to Flights and completes taskers and routes them to the Group.
• Reviews and edits evaluations, awards, and decorations to ensure members meet current guidance and are competitive as they compete at the military boards.
• Prepares emails and other written correspondence for the Squadron; typing speed of 50 WPM.
• Coordinates meetings and calendars for squadron leadership and multiple conference rooms.
• Sets up Secure Video Teleconferences and Microsoft Teams meetings for the Group and Wing leadership.
• Identifies and recommends changes to existing processes to improve accuracy, efficiency, and quality service.
• Establishes administrative work procedures to track staff's daily task
• Continually seeks methods for improving daily operations, communications with flights/staff, recordkeeping, and data entry for increased efficiency.

• Audited and corrected billing and posting documents for accuracy.
• Verified accuracy of accounts payable payments-resulting in reduction in payment errors and check reissues.

• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Answered patient inquiries and provided information about healthcare services.
• Scheduled patients for appointments and maintained master calendar.

• Conducted monthly medical record audits to verify quality assurance, medical terminology, and compliance are up to standards, presented findings to the Medical Group Executive Committee meeting bimonthly.
• Utilized unit programs such as GPC, GTS, MILPDS, LeaveWeb, and DHMRSi to process and support military and civilian personnel
• Coordinated and oversaw the Release of Information program to ensure guidelines were followed when medical documents were copied and released.
• Maintained and safeguarded medical records in accordance with Air Force Instructions and DOD guidelines.
• Established a scheduling system for an essential office and ensured 100 percent coverage of the MDG appointment line.
• Ran patient care process, insured patients received the appropriate paperwork and uploaded the paperwork into medical records accordingly.
• Utilized superb presentation skills as the primary presenter for healthcare insurance and benefits briefings to beneficiaries, including all facets of TRICARE (Standard, Prime and TRICARE for Life), including network and global coverage.
• Performed and directed patient management functions, in/out processing, annual health assessments, and career change worksheets.
• Communicated with patients, ensuring that medical information was kept private.