Makenzie Durrer
Ruckersville,VA
Summary
Dedicated and organized individual, with exceptional focus and keen attention to detail. Seeking a position in which this skill and knowledge base could be utilized to fulfill unlimited opportunities and growth. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
6
6
years of professional experience
Work History
Long Term Substitute
GCTech
01.2024 - Current
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Developed and implemented engaging lesson plans, enhancing students'' critical thinking skills.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Collaborated with fellow educators to design interdisciplinary lessons, promoting well-rounded learning experiences.
- Incorporated real-world examples into lessons, making concepts more relatable and easier to understand for students.
- Implemented classroom management techniques to maintain positive learning environment.
Rural Mail Carrier
USPS
10.2022 - 02.2024
- Delivered mail to residents and business establishments along specified driving routes
- Sorted mail, met important/ specific deadlines, all while providing stellar customer service
- Collected outgoing mail and/or packages while enroute, from costumers
- Collected money for postage due or stamp orders
- Built rapports with co- workers and customers.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
Bank Teller/ Customer Service Specialist
Pioneer Bank
08.2019 - 08.2021
- Offered friendly and personalized services to every customer
- Assisted with seven branch employees with answering questions and/ or concerns
- Followed all company policies and procedures for the protection of both the company and co- workers
- Answered phones and created CIF, as well as accounts for customers
- Assisted with commercial/ consumer loan processes- specifically utilizing Synergy software
- Created replacement debit cards for customers.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Hair Stylist
Pat’s Personal Touch
08.2018 - 03.2020
- Utilized blending creativity and vision
- Achieved customer cuts, colors, blowouts, among other needs
- Specialized in men and children’s haircuts and color- specifically highlights, balayage, ombré, fashion colors, etc
- Sold products based on clients’ needs and hair specification/s
- Answered phones, booked client appointments, and cleaned salon and stations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Education
Advanced High School Diploma -
William Monroe High School
Standardsville, VASkills
- Microsoft Office proficiency
- Jack Henry
- People Skills
- Collaboration talent
- Xperience
- Synergy
- Organization
- Time management
- Student Engagement
- Positive Reinforcement
- Instructional technology
- Lesson Planning
- Verbal and written communication
References
- Schuyler M. Tilley, Assistant Manager, Pioneer Bank, (434)-825-2049
- Joseph Hogsten, Postmaster, USPS, (434)-985-4842
Timeline
Long Term Substitute
GCTech
01.2024 - Current
Rural Mail Carrier
USPS
10.2022 - 02.2024
Bank Teller/ Customer Service Specialist
Pioneer Bank
08.2019 - 08.2021
Hair Stylist
Pat’s Personal Touch
08.2018 - 03.2020
Advanced High School Diploma -
William Monroe High School