Makenzie Faust
Davenport
Summary
Versatile and professional individual with a strong background in providing administrative, organizational, and customer service support in virtual and office environments. Adept at effective communication and collaboration with team members, demonstrated through over 10 years of exceptional performance. Known for excellent planning and prioritization skills, ensuring efficient task completion.
Overview
15
15
years of professional experience
Work History
Medical Scribe
Genesis Medical Center ED
12.2024 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Prior Authorization Representative
Grand River Medical Group
12.2020 - 12.2023
- Developed strong relationships with key stakeholders such as physicians, nurses, pharmacists, and office managers to support seamless coordination during prior authorization process
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Medical Administrative Assistant
Legacy Health
01.2017 - 12.2020
- Address current and prospective patient inquiries through phone, providing support in appointment scheduling
- Address patient, partner, and insurance company inquiries through email, helping to troubleshoot issues around scheduling, payment, insurance, and record release
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Administrative Assistant
Oregon Health And Science University
09.2013 - 01.2017
- Scheduled office meetings and client appointments for staff teams
- Managed filing system, entered data and completed other clerical tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
Front Desk Receptionist
Heartland Wellness Center
02.2010 - 03.2013
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
Education
Diploma - Medical Coding
Northwest Iowa Community College
Sheldon, IA05.2020
Associate of Arts - Communications
Kirkwood Community College
Cedar Rapids, IA05.2013
Skills
- Strong Communication skills
- Documentation skills
- Time management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Attention to detail
- Conflict Resolution
- Critical Thinking
- Scheduling
- Priority Management
- Active Listening
- Multitasking Abilities
- Medical Terminology
- Effective Communication Skills
- Understanding of Insurance Details
- Calendar Management
- Organizing and Preparing Meetings
Timeline
Medical Scribe
Genesis Medical Center ED
12.2024 - Current
Prior Authorization Representative
Grand River Medical Group
12.2020 - 12.2023
Medical Administrative Assistant
Legacy Health
01.2017 - 12.2020
Administrative Assistant
Oregon Health And Science University
09.2013 - 01.2017
Front Desk Receptionist
Heartland Wellness Center
02.2010 - 03.2013
Diploma - Medical Coding
Northwest Iowa Community College
Associate of Arts - Communications
Kirkwood Community College
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