Makenzie Fortney
Duncan,OK
Summary
Dynamic professional with a proven track record at Southwestern Medical Hospital, adept in Medical Services Administration and excelling in Relationship Building. Leveraged insurance billing expertise and empathetic patient interaction to streamline processes, enhance patient satisfaction, and significantly reduce no-show rates. Skilled in both team collaboration and regulatory compliance, consistently achieving targeted outcomes through strategic planning and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Marketing Manager
Fortney Construction
05.2023 - Current
PSR
Southwestern
12.2023 - 05.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Salon Owner
Lavish Beauty Salon
02.2021 - 12.2023
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained staff records and work schedules.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Trained and motivated employees to perform daily business functions.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Initiated workplace improvement programs for increased service efficiency.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Evaluated employee performance through close observation and performance rubrics.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Scheduled in-house and vendor work accounting for sales and customer volume.
- Upheld 24-hour response time to service requests.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
Boutique Owner
Charm Couture
05.2015 - 12.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed on track to exceed [Number]% growth by skillfully managing personnel, inventory, and marketing resources.
- Increased boutique sales by implementing effective visual merchandising strategies and regularly updating product displays.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Collaborated with designers and suppliers to curate a unique selection of merchandise that catered to target clientele''s preferences.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Dog Groomer
Jens Grooming
05.2014 - 07.2017
- Assisted with development of animal behavior modification plans.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Regularly attended training workshops to further hone skills in advanced grooming techniques and specialized services for exotic breeds.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
Education
No Degree - Surgical Technology
Great Plains Technology Center
Lawton, OK08.2020
No Degree - Pharmacy Tech
Red River Technology Center
Duncan, OK07.2016
High School Diploma -
Empire High School
Duncan, OK05.2014
Skills
- Medical Services Administration
- Team Collaboration
- Insurance Billing
- Benefits Explanation
- Registration management
- Reception Management
- Fee Collection
- Patient Needs Assessment and Referral
- Payment Calculation
- Records Management
- Multitasking and Organization
- Regulatory Compliance
- Providing Information and Resources
- Safe sharps disposal
- Patient confidentiality
- Aseptic Techniques
- Infection control protocols
- Safety protocols expertise
- Setting up and operating equipment
- Surgical Assistance
- Pre-surgical preparation
- Organizational abilities
- Supply Management
- Instrument Sterilization
- Patient preparation
- Sales strategy development
- Marketing and Promotions
- Networking and Collaboration
- Product Sourcing and Purchasing
- Fashion Styling and Coordination
- Brand Building and Identity
- Cost Reduction
- Targeted marketing
- Social Marketing
- Marketing research
- Internet Marketing
Timeline
PSR
Southwestern
12.2023 - 05.2024
Marketing Manager
Fortney Construction
05.2023 - Current
Salon Owner
Lavish Beauty Salon
02.2021 - 12.2023
Boutique Owner
Charm Couture
05.2015 - 12.2023
Dog Groomer
Jens Grooming
05.2014 - 07.2017
No Degree - Surgical Technology
Great Plains Technology Center
No Degree - Pharmacy Tech
Red River Technology Center
High School Diploma -
Empire High School
Similar Profiles
Caiden DavisCaiden Davis
Carpenter Apprentice at Sam Fortney (SCF Construction)Carpenter Apprentice at Sam Fortney (SCF Construction)
Petra GutPetra Gut
Director of Safety at Fortney & Weygandt, Inc.Director of Safety at Fortney & Weygandt, Inc.
Dakota CloudDakota Cloud
Digital Marketing Specialist at SFW Construction, WRB Construction, SFW PaintingDigital Marketing Specialist at SFW Construction, WRB Construction, SFW Painting