Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Makenzie Fuller

Alachua,Florida

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

House Cleaner

Simplified Cleaning
Eustis, FL
04.2023 - Current
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Swept and damp-mopped private stairways and hallways.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Maintained and organized cleaning supplies stock.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Swept, mopped, vacuumed and polished floors of all types.

Front of House Employee Disney College Program

Walt Disney World Company
Kissimmee, FL
08.2021 - 01.2022
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Greeted customers and provided friendly customer service.
  • Assembled and served meals according to specific guest requirements.
  • Enforced safety protocols within the restaurant environment at all times.
  • Checked food quality regularly before serving it to customers.
  • Provided information about local attractions or activities that may be of interest to customers.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Maintained safe food handling practices to prevent germ spread.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Associate

Jcpennys
Brandon, FL
10.2020 - 03.2021
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Greeted customers to determine wants or needs.
  • Provided customer service support for inquiries, complaints, and returns.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered customer questions and provided store information.
  • Recommended, selected and located merchandise based on customer desires.
  • Arranged and stocked new merchandise following placement directions.
  • Promoted sales initiatives to support company brand.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Maintained an up-to-date knowledge of store promotions, specials, events.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Ticketed, arranged and displayed merchandise to promote sales.

Education

Associate of Arts - Zoology

Hillsborough Community College
Tampa, FL
06-2021

High School Diploma -

East Bay High School
Gibsonton, FL
05-2018

Animation

The University of Tampa
Tampa, FL

Skills

  • Surface Sanitation
  • Window Cleaning
  • Linen Care
  • Safe Chemical Handling
  • Scriptwriting
  • Workplace Safety
  • Loyalty Program Promotion
  • Computer Skills
  • Customer Service
  • Customer Engagement
  • Relationship Building
  • Supply Restocking
  • Creative and Resourceful
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Fast Learner

Accomplishments

  • A team leader of mine at Disney gave me a cast compliment and said I was one of the best college program workers he had ever seen because of how fast and diligent I was.

Affiliations

  • Photography
  • Author
  • Twitch Streamer

References

References available upon request.

Timeline

House Cleaner

Simplified Cleaning
04.2023 - Current

Front of House Employee Disney College Program

Walt Disney World Company
08.2021 - 01.2022

Associate

Jcpennys
10.2020 - 03.2021

Associate of Arts - Zoology

Hillsborough Community College

High School Diploma -

East Bay High School

Animation

The University of Tampa

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Makenzie Fuller