Makenzie Haley
Los Alamitos,CA
Summary
Driven Hairstylist/Manager with a proven track record at SAS by Social Dry Lounge, enhancing salon business through strategic staff training and development, and exceptional client relations. Mastered diverse hairstyles and customer satisfaction, achieving a loyal client base and surpassing sales goals. Expert in cleanliness and sanitation, ensuring a premium service environment.
Overview
10
10
years of professional experience
Work History
Hairstylist/Manager
SAS by Social Dry Lounge
02.2015 - Current
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Handled employee scheduling and coverage needs during business hours.
- Scheduled employees to maintain adequate coverage during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Determined appropriate hair treatments based on conditions and textures.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
- Developed creative techniques to provide clients with latest hairstyles.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairstylist/Makeup Artist
The Blow Down
07.2020 - 01.2021
- Styled hair and makeup for customers for special events and occasions.
- Demonstrated thorough knowledge of all salon products and services.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired look.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
Freelance Hair and Makeup Artist
Self
01.2015 - 01.2020
- Provided hair and makeup for musicians on set of their music videos.
- Specialized in makeup and hair for photoshoots.
- Styled wigs and hair for 20+ people that were on set for makeup artist Patrick Starr's music video collaboration with MAC cosmetics.
- Styled hair for Lydia McLaughlin of Bravo series OC housewives.
- Styled hair for HGTV star Christina Hall
- Provided hair and makeup for live on stage music groups.
- Provided hair and makeup for multiple wedding parties and brides.
Hairstylist
Blew Blow Dry Bar
06.2016 - 02.2017
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
Hairstylist
Drybar Hair Salon
01.2015 - 02.2016
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Maintained regular client list and successfully handled walk-in customers.
Education
Certificate - Theatre Makeup
Cypress College
Cypress, CACosmetology License - Cosmetology
Career Academy of Beauty
Garden Grove, CA01.2015
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06.2013
Skills
- Staff Training and Development
- Organizational abilities
- Training staff
- Client satisfaction
- Product Promotion
- Client Relations
- Customer Service
- Employee Relations
- Problem-solving skills
- Accurate money handling
- Diverse hairstyles
- Appointment Scheduling
- Task Delegation
- Customer Needs Assessment
- Scheduling
- Conflict Mediation
Timeline
Hairstylist/Makeup Artist
The Blow Down
07.2020 - 01.2021
Hairstylist
Blew Blow Dry Bar
06.2016 - 02.2017
Hairstylist/Manager
SAS by Social Dry Lounge
02.2015 - Current
Freelance Hair and Makeup Artist
Self
01.2015 - 01.2020
Hairstylist
Drybar Hair Salon
01.2015 - 02.2016
Certificate - Theatre Makeup
Cypress College
Cosmetology License - Cosmetology
Career Academy of Beauty
High School Diploma -
Los Alamitos High School
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