Makenzie Harper
Milan,TN
Summary
- Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Shift Leader
Little General
Sharon, TN
01.2023 - 07.2023
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Assisted in training new employees on shift operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Scheduled team members for shifts based on business needs and customer demand.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Cook
Little General
Sharon, TN
11.2022 - 07.2023
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Organized storage areas for efficient usage of space.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Resolved customer complaints regarding food quality or services provided.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Grilled and deep fried various foods from meats to potatoes.
Cashier
Little General
Sharon, TN
06.2022 - 07.2023
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
Restaurant Hostess
Pizza Hut
Carmi, IL
05.2017 - 01.2018
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Informed kitchen staff of any special orders or dietary restrictions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Balanced cash register at end of shift according to established procedures.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
DID NOT FINNISH -
Lincoln High School
Vincennes, IN01-2016
Skills
- Production Scheduling
- Customer Service Management
- Production Reporting
- Operations Support
- Professional Appearance
- Assigning Work
- Quality Inspections
- Decision-making capabilities
- Team Collaboration and Leadership
- Cash Handling
- Drawer Assignments
- Employee Scheduling
- Positive Attitude
- Problem-Solving
- Strong verbal and written communication
- Shift Scheduling
- Flexible Schedule
- Team motivation
- Recipe-based cooking
- Surface cleaning
- Food presentation
- Grilling
- Frying
- Sanitation
- Food handling
- Supply Restocking
- Customer Service
- Cleaning and organization
- New Hire Training
- Food Preparation
- Food Storage
Timeline
Shift Leader
Little General
01.2023 - 07.2023
Cook
Little General
11.2022 - 07.2023
Cashier
Little General
06.2022 - 07.2023
Restaurant Hostess
Pizza Hut
05.2017 - 01.2018
DID NOT FINNISH -
Lincoln High School