Makenzie Hawcroft
Red Hook
Summary
Hard worker experienced in problem-solving, customer service, business management, organization and cash transactions. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
10
10
years of professional experience
Work History
Bank Teller
Citizens Bank
03.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Server
Sante Fe
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
Rhinebeck Bagel
08.2014 - 03.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Education
Business Degree - Business
Southern New Hampshire University
Hooksett, NH2028
High School Diploma -
Red Hook Senior High School
Red Hook, NY06.2014
Skills
- Cash Handling
- Deposit and withdrawal management
- Customer service skills
- Managing appointments
- Customer relationship development
- Managing multiple tasks
- Fraud Detection Abilities
- Problem solving skills
Timeline
Server
Sante Fe
05.2023 - Current
Bank Teller
Citizens Bank
03.2023 - Current
Manager
Rhinebeck Bagel
08.2014 - 03.2023
Business Degree - Business
Southern New Hampshire University
High School Diploma -
Red Hook Senior High School