Makenzie Hutton
Johnson City,TN
Summary
Meticulous director, excellent at juggling multiple tasks and working under pressure. Broad industry experience in healthcare, retail, finance and legal.
Overview
10
10
years of professional experience
Work History
Sales and Service Associate III
HomeTrust Bank
06.2018 - Current
- First certified Sales and Service Associate III for HomeTrust Bank
- Actively prospected, recruited, and pre-qualified new clients for financial services
- Served as a primary customer contact for new account openings, loan inputs, account maintenance and problem resolutions
- Processed deposits, withdrawals, and banking transactions for high volume customers
- Complied with company standards to ensure regulatory compliance on State and Federal levels
- Conducted audits for new and existing customers to maximize profitability and efficiency of products
- Implemented and monitored programs directed by management, and see programs through to completion
- Assisted in training staff members and new hires
- Balanced cash drawers and vault to compare totaled amounts to generated proof sheets
- Ensured compliance with internal controls, operational procedures, and risk management policies.
Retail Operations Manager
Eclipse Bank
08.2022 - 09.2022
- Managed day-to-day operations of the Retail Banking Branch
- Ensured Retail Team consistently met or exceeded sales goals established by Senior Management
- Maintained a well-developed working knowledge of complete line of products and services
- Answered customer inquiries regarding interest rates, service charges, and account inquiries while complying with disclosure requirements and regulations
- Motivated Retail Team to take on additional responsibilities and delegated tasks accordingly to grow consumer and business relationships
- Developed and worked with other departments to develop new customer relationships
- Maintained appropriate operational and retention documentation per Banking Audit Regulations.
Life Enrichment Director
Greystone Healthcare Center
08.2017 - 06.2018
- Performed initial client assessment and analysis to begin personalized quality of care
- Support Administrator with daily operational functions
- Analyze departmental documents for appropriate distribution and filing
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Developed safe and effective exercise programs for all members
- Assessed individual progress and suggested appropriate changes
- Obtain and organize volunteer involvement within the community to support daily/monthly activities
- Budget spend downs within the activities department
- Conduct audits for numerous departments including analyzing potential admissions.
Sales Specialist
Victoria's Secret & PINK
04.2014 - 08.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas.
Education
Bachelor of Science Public Health -
East Tennessee State University
High School Diploma -
Bristol Tennessee High School
Skills
- Microsoft Office proficient
- Project management
- Strong communication
- Multi-task management
- Interpersonal
- Team leadership
Timeline
Retail Operations Manager
Eclipse Bank
08.2022 - 09.2022
Sales and Service Associate III
HomeTrust Bank
06.2018 - Current
Life Enrichment Director
Greystone Healthcare Center
08.2017 - 06.2018
Sales Specialist
Victoria's Secret & PINK
04.2014 - 08.2017
Bachelor of Science Public Health -
East Tennessee State University
High School Diploma -
Bristol Tennessee High School
Similar Profiles
Stephanie RobertsonStephanie Robertson
Cons Loan Quality Control & Assurance Specialist at HomeTrust BankCons Loan Quality Control & Assurance Specialist at HomeTrust Bank
Lindsey McClureLindsey McClure
Branch Manager at HomeTrust BankBranch Manager at HomeTrust Bank
Yisleydis Marshall UtriaYisleydis Marshall Utria
Sales & Associate I at HomeTrust BankSales & Associate I at HomeTrust Bank