Makenzie Jordan

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Managed inventory levels to prevent shortages and reduce waste.
• Implemented waste reduction strategies, contributing to cost savings.
• Fostered positive dining atmosphere by offering exceptional customer service.
• Cleaned and organized kitchen, dining and service areas.
• Demonstrated knowledge of menu items and corresponding ingredients.

Leadership & Team Management Customer Service & Conflict Resolution Inventory Control & Operational Efficiency Food Preparation & Safety Compliance Cash Handling & POS Systems Event & Catering Support Additional Skills

• Supervised, trained, and mentored employees on company policies, food safety, and customer service, ensuring smooth team integration.
• Delegated tasks, coached staff, and conducted performance evaluations to boost productivity and retention.
• Fostered a positive, motivating work environment through open communication and constructive feedback.
• Collaborated with other shift managers to maintain consistent policy enforcement across shifts.
• Led staff during peak business hours, ensuring efficiency and adherence to brand standards.
• Provided exceptional customer service by taking orders, answering menu questions, and making recommendations.
• Resolved escalated customer issues quickly and effectively, improving satisfaction and loyalty.
• Handled customer complaints in a calm and efficient manner, upholding company values.
• Monitored inventory levels, conducted counts, and managed stock rotation to minimize waste and maintain freshness.
• Assisted in stocking merchandise and preparing ingredients during downtime for upcoming busy periods.
• Prevented spoilage by following proper storage, labeling, and monitoring expiration dates.
• Played a key role in achieving store goals through strategic planning with upper management.
• Prepared, cooked, and assembled food and drink items according to standard recipes and safety protocols.
• Operated kitchen equipment (immersion blender ,warming drawers , ovens, dishwashers) while maintaining safety standards.
• Washed, peeled, and cut fruits/vegetables in advance for efficiency.
• Maintained a clean, hygienic kitchen workspace by sweeping, mopping, sanitizing, and removing waste.
• Monitored food temperatures and followed sanitation guidelines to ensure compliance with health regulations.
• Accurately processed cash, credit, and digital payments using POS systems
• Oversaw daily cash handling procedures, minimizing discrepancies and maintaining accurate records.
• Kept registers clean and organized while balancing customer service efficiency.
• Assisted with catering orders and event setups, ensuring timely delivery and professional presentation.
• Supported promotional and marketing event planning, contributing to customer engagement and sales growth.

• Operated register to process payments and collect cash payment for order totals.
• Maintained productive, efficient approach to all tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Learned all required tasks quickly to maximize performance.
• Evaluated customer needs and feedback to drive product and service improvements.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Prepared food orders, by operating pizza oven.
• Greeted guests pleasantly and answered menu questions.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Supported sales efforts by suggestively upselling food items and increasing check averages.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or under-cooking.
• Followed company recipes and production standards to satisfy customers.

• Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
• Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Cultivated positive relationships with administration, teaching staff, and students.
• Worked with classroom teacher to learn about current standards and best practices.
• Designed lessons on for students using various teaching methods and modern classroom technologies.
• Facilitated small group activities and one-on-one instruction to meet individual student needs.
• Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
• Assisted in administering tests and other assessments to evaluate student progress.
• Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Created and developed lesson plans to meet students' academic needs.