Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

MAKENZIE KISOR

Columbus,OH

Summary

Customer service driven, with the ability to handle people with care and empathy. Able to communicate effectively with children and people from all different ethnicities and backgrounds. Have excellent interpersonal skills, strong attention to detail, and a commitment to providing exceptional service.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Care Nursing Assistant

Optalis Healthcare (West Park)
10.2024 - Current
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.
  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Supported nursing staff by promptly notifying nurses of any abnormal conditions.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.

Store Team Member

Sheetz
10.2023 - 06.2024
  • Customer service: Welcoming customers, serving food and drinks, and managing transactions at checkout
  • Store cleanliness: Keeping the store, kitchen, and dining areas clean
  • Store stocking: Keeping the store stocked throughout
  • Meticulously monitored sales of restricted products, adhered to compliance standards, and maintained accurate inventory records to support store operations
  • Optimized food prep processes, reducing customer wait times while maintaining quality standards for made-to-order items, enhancing overall satisfaction

Front of House Worker

City Barbeque
12.2018 - 06.2021
  • Customer service: Providing hospitality to guests and handling customer inquiries and complaints professionally
  • Cleaning: Following station and cleaning checklists consistently and thoroughly
  • Teamwork: Collaborating with teammates and pitching in to help others
  • Time management: Arriving on time for shifts and accurately reporting time
  • Elevated guest satisfaction through personalized service, efficiently managed high-volume orders, and contributed to team success in a fast-paced environment
  • Ensured food safety and quality by meticulously following recipes and sanitation protocols, maintaining cleanliness standards, and adhering to strict timelines

Volunteer Child Care Worker

Potters House Church of God
11.2014 - 06.2020
  • Providing age-appropriate care: Feeding, diapering, and toileting children, and monitoring infants
  • Engaging children: Reading stories, leading games, and helping with art and craft activities
  • Getting to know children and their needs: Greeting children by name and being aware of their individual needs
  • Following policies and procedures: Adhering to the church's Safe Sanctuary policy and any other established policies and procedures
  • Being dependable: Arriving on time and staying until all children are picked up by a responsible adult
  • Helping others: Being on call to help volunteers in other classrooms, and sanitizing toys as needed
  • Fostered a nurturing environment by maintaining cleanliness and organization, ensuring a welcoming space for children and parents alike

Education

STNA Certification -

The Reeb Center
10-2024

High School Diploma -

Grove City Christian School
Grove City, Ohio
06.2021

Skills

  • CNA certification
  • Heartsaver CPR AED
  • Patient management
  • Patience and empathy
  • Workplace safety
  • Compassionate care

Personal Information

Age: 21

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • CPR/AED Certification

Timeline

Patient Care Nursing Assistant

Optalis Healthcare (West Park)
10.2024 - Current

Store Team Member

Sheetz
10.2023 - 06.2024

Front of House Worker

City Barbeque
12.2018 - 06.2021

Volunteer Child Care Worker

Potters House Church of God
11.2014 - 06.2020

High School Diploma -

Grove City Christian School

STNA Certification -

The Reeb Center

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MAKENZIE KISOR