Overview
Work History
Timeline
Summary
Accomplishments
Education
Skills
Certification
Languages
Interests
OfficeManager
Makenzie Kleiman

Makenzie Kleiman

Indianapolis,IN

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Assistant/Secretary to the Dean of Students

Indiana Bible College
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Developed strong working relationships with colleagues through effective collaboration on shared tasks.
  • Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
  • Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
  • Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
  • Increased productivity by conducting research to support decision-making processes among executive team members.
  • Fostered strong relationships with clients/vendors through excellent interpersonal skills.
  • Maintained accurate records using various database software programs for easy access to vital information.
  • Served as a liaison between executives, employees, clients, and vendors to facilitate smooth operations.
  • Improved employee morale through proactive assistance with day-to-day tasks and addressing concerns promptly.
  • Resolved internal/external conflicts professionally and diplomatically.
  • Managed confidential correspondence to ensure secure handling and processing of sensitive information.
  • Conducted thorough research to prepare detailed reports for executive decision-making, enhancing quality of information available.
  • Streamlined office operations by implementing digital filing systems, reducing paper waste and improving document retrieval times.
  • Boosted office morale by initiating team-building activities that fostered more collaborative work environment.
  • Enhanced team communication with organization of regular coordination meetings, ensuring alignment on project goals.
  • Ensured compliance with organizational policies by regularly reviewing and updating administrative procedures.
  • Maintained up-to-date inventory of office supplies, ensuring availability of necessary materials for daily operations.
  • Supported drafting and editing of official documents, contributing to clear communication of organizational policies.
  • Enhanced document management by developing comprehensive filing system, which improved retrieval times by significant margin.
  • Increased accuracy of minute-taking during meetings, providing reliable records for future reference.
  • Optimized appointment scheduling for executives, maximizing their productivity by effectively managing their calendars.
  • Improved efficiency in scheduling and coordination tasks for senior management, optimizing their daily operations.
  • Supported implementation of new software systems, facilitating smoother operations and digital transformation efforts.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported company leaders by scheduling appointments and organizing itinerary.
  • Fostered a positive work environment through maintaining a positive attitude and joyful spirit.

Social Media Manager

Niki Turner, Indiana Bible College
11.2023 - Current
  • Managed social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Implemented content calendar to ensure timely and organized posting across all channels.
  • Streamlined content creation process, allowing for more frequent and impactful posts.
  • Led team of social media specialists, fostering collaborative and creative work environment.
  • Increased follower engagement with interactive content and timely responses to comments.
  • Conducted market research to tailor content to target audience preferences, significantly increasing reach.
  • Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
  • Monitored social media trends to keep brand's content relevant and engaging.
  • Coordinated with marketing team to align social media strategy with overall marketing objectives.
  • Designed and executed social media training program for new hires, ensuring high-quality content production.
  • Developed comprehensive social media strategy to enhance online presence.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Cultivated strong corporate image and identity with clear branding.
  • Reviewed marketing materials and documents for brand accuracy and trending design.
  • Managed editorial calendars and rescheduled PR events and meetings.
  • Taught in-house employees strategies for successful internal and external communications.

Student Librarian

Indiana Bible College
08.2023 - Current
  • Facilitated interlibrary loan requests, connecting patrons to valuable resources from partner institutions.
  • Trained new student librarians in essential job functions while providing ongoing guidance as needed during their transition into the role.
  • Contributed to collection development efforts by evaluating potential new acquisitions based on patron needs and interests.
  • Promoted library resources through engaging displays and informative signage, increasing awareness among the campus community.
  • Collaborated with fellow student librarians to develop effective strategies for managing daily tasks and responsibilities.
  • Assisted patrons with research inquiries, utilizing various databases and resources to locate relevant information.
  • Streamlined book shelving processes, resulting in a more organized and visually appealing library environment.
  • Maintained accurate records of patron transactions, ensuring timely returns and proper handling of overdue materials.
  • Monitored and enforced library policies, fostering a safe and respectful environment for all patrons to enjoy.
  • Utilized social media platforms to promote upcoming library events, programs, and resources to a wider audience.
  • Supported library events and programming, contributing to increased community engagement and attendance.
  • Provided technical support for computer stations, printers, and other electronic equipment within the library setting.
  • Conducted inventory assessments on a regular basis, identifying missing or damaged materials for replacement or repair.
  • Maintained a clean and inviting atmosphere within the library by performing routine cleaning tasks such as dusting shelves or tidying workspaces when necessary.
  • Enhanced library user experience by providing efficient and friendly customer service at the circulation desk.
  • Kept catalog orderly and updated with latest material additions and removals.
  • Organized library catalog, supplies, equipment and records.
  • Resolved patrons' complaints tactfully and professionally.
  • Greeted patrons warmly and offered to assist with issues or needs.
  • Educated library patrons about policies for checking out materials and using resources.
  • Classified and coded different types of materials according to library policies and organizational standards.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Worked with teachers to provide students with lifelong learning and research skills.
  • Joined forces with teachers and administrators to support curriculum content, learning outcomes and student information needs.
  • Notified supervisors when major equipment repairs were needed.
  • Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
  • Introduced and implemented advanced media systems, collections and tools into traditional library system.

Front Desk Manager/Social Media Manager

Huffman Coaching and Consultation LLC
05.2023 - 08.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Assisted with event coordination, ensuring successful execution of internal and external events.
  • Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
  • Increased office productivity with maintenance of office equipment and timely ordering of supplies.
  • Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
  • Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
  • Reduced wait times for visitors by implementing more efficient check-in process.
  • Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Conducted market research to tailor content to target audience preferences, significantly increasing reach.
  • Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
  • Monitored social media trends to keep brand's content relevant and engaging.
  • Analyzed competitor social media activities to identify opportunities for brand differentiation.
  • Increased follower engagement with interactive content and timely responses to comments.
  • Developed comprehensive social media strategy to enhance online presence.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Cultivated strong corporate image and identity with clear branding.

In-Home Nanny

Wendy Trueter
05.2021 - 09.2021
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
  • Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
  • Encouraged creativity through arts and crafts projects fostering fine motor skill development.
  • Assisted in developing motor skills through engaging physical activities tailored to each child''s abilities.
  • Played games, worked on puzzles, and read books to young children.
  • Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Involved children in caring for household pets and chores.
  • Monitored children's play activities to verify safety.
  • Transported children to and from activities using personal or family vehicle.
  • Provided developmentally appropriate activities for children.
  • Encouraged children to be understanding and patient with others.

Timeline

Assistant/Secretary to the Dean of Students

Indiana Bible College
05.2024 - Current

Social Media Manager

Niki Turner, Indiana Bible College
11.2023 - Current

Student Librarian

Indiana Bible College
08.2023 - Current

Front Desk Manager/Social Media Manager

Huffman Coaching and Consultation LLC
05.2023 - 08.2023

In-Home Nanny

Wendy Trueter
05.2021 - 09.2021

Bachelor of Arts - Worship Studies/Music

Indiana Bible College

High School Diploma -

Grandville High School

Summary

Enthusiastic and dedicated individual with over 5 years of experience in secretarial, assistant, and management roles. Known for a positive attitude, punctuality, strong attention to detail, and excellent communication skills. Experienced in managing diverse administrative tasks, providing customer service, and handling social media accounts. Seeking a role that will allow me to utilize my skills in organization, communication, and personal growth, while contributing positively to the team and organization.

Accomplishments

    Academic Honors — Highest Honors, President’s List (All years of high school and college)

Education

Bachelor of Arts - Worship Studies/Music

Indiana Bible College
1502 E Sumner Ave, Indianapolis, IN 46227
05-2026

High School Diploma -

Grandville High School
4700 Canal Ave SW, Grandville, MI 49418
05-2022

Skills

  • Punctual and Detail-Oriented
  • Excellent Communication and Interpersonal Skills
  • Skilled in Social Media Management
  • Strong Organizational Abilities
  • Positive Attitude and Team-Oriented
  • Customer Service & Client Relations
  • Strong work ethic
  • Problem-solving skills
  • Content creation
  • Schedule management
  • Professionalism and discretion

Certification

Bilingual Studies Certification — Grandville High School (2022)

Languages

Spanish
Limited Working

Interests

  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Web Development and Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Swimming
  • Interior Design
  • Fashion and Style
  • I have a passion for photography and editing photos
  • Adventure Travel
  • Creative Writing

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Makenzie Kleiman