Makenzie Matthews
Alpine,NY
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Campus Recreation
Alfred State College
08.2022 - Current
- Enhanced team communication by implementing clear and concise refereeing signals during games.
- Improved safety standards by conducting thorough equipment inspections before each climbing session.
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
Server, To-go’s Server, Hostess
Cracker Barrel
05.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Ice Cream Server, Ice Cream Maker, Cashier
Baskin Robins
05.2020 - 09.2020
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Processed sales transactions for cash, debit, and credit purchases.
Education
Associate of Applied Science - Biological Sciences
SUNY College of Technology At Alfred
Alfred, NY05.2026
Bachelor of Science - Forensic Science Technology
SUNY College of Technology At Alfred
Alfred, NY05.2026
High School Diploma -
Horseheads Senior High School
Horseheads, NY06.2022
Skills
- Guest Engagement
- Stress Tolerance
- Upselling Skills
- Time Management Proficiency
- Positive Attitude
- Organizational Skills
- Multitasking Abilities
- Listening and Comprehension
- Problem Solving Aptitude
Timeline
Campus Recreation
Alfred State College
08.2022 - Current
Server, To-go’s Server, Hostess
Cracker Barrel
05.2020 - Current
Ice Cream Server, Ice Cream Maker, Cashier
Baskin Robins
05.2020 - 09.2020
Associate of Applied Science - Biological Sciences
SUNY College of Technology At Alfred
Bachelor of Science - Forensic Science Technology
SUNY College of Technology At Alfred
High School Diploma -
Horseheads Senior High School
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