Makenzie McLean
Summary
Proven team player with a strong work ethic, demonstrated at Agave and Chick-fil-A by efficiently handling customer complaints and fostering repeat business. Excelled in guest engagement and cash handling, ensuring seamless service delivery. Skilled in creating a welcoming atmosphere and maintaining high cleanliness standards, contributing to a positive dining experience.
Overview
5
5
years of professional experience
Work History
Server & Hostess
Agave
04.2023 - 10.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Front of House Team Leader / Coordinator
Chick-fil-A
05.2019 - 03.2023
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
Education
Bachelor of Science - Business Management With A Concentration in Health
Wilmington University
Wilmington12.2025
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness Standards
- Safe Food Handling
- Team Player
- Easily Coachable
Timeline
Server & Hostess
Agave
04.2023 - 10.2024
Front of House Team Leader / Coordinator
Chick-fil-A
05.2019 - 03.2023
Bachelor of Science - Business Management With A Concentration in Health
Wilmington University
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