- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Animal Care
- I like working with my hands and fixing things
- Reading
- Road Trips
- Photography
Makenzie Morgan
Weatherford
Summary
Proactive and client-focused, adept in customer service and medical recordkeeping, honed at Foland Veterinary Services. Excelled in teamwork and collaboration, enhancing client satisfaction and efficiency. Skilled in schedule coordination and prioritization, significantly improved appointment setting processes. Demonstrates a strong ability to manage client check-ins and support animal care with compassion and professionalism.
Overview
2
2
years of professional experience
Work History
Veterinary Receptionist
Foland Veterinary Services
10.2024 - 01.2025
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted clients and their pets upon arrival at the clinic.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Ranch Hand
222 Triple Deuce Equine
03.2023 - 05.2024
- Prepared food to meet needs of animals under care with appropriate meals.
- Bathed and groomed pets using gentle techniques.
- Kept horses healthy and ready for activities by preparing and distributing feed and water on-schedule.
- Taught basic riding skills to novice riders.
- Administered first aid treatments when necessary.
- Turned out horses to promote optimal exercise and health.
- Completed routine barn upkeep tasks such as stocking supplies.
- Maintained barns, stalls, paddocks and other horse-related facilities in a clean and safe condition.
- Mucked out stalls to remove waste and debris and keep conditions sanitary.
- Assessed animals for injury and illness.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
- Placed tack or harnesses on horses to accustom horses to feel of equipment.
Education
High School Diploma -
Brock High School
Brock, TX05-2024
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Customer service
- Customer interaction
- Appointment setting
- Schedule coordination
- Client check-in
Interests
Timeline
Veterinary Receptionist
Foland Veterinary Services
10.2024 - 01.2025
Ranch Hand
222 Triple Deuce Equine
03.2023 - 05.2024
High School Diploma -
Brock High School
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