Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzie Morgan

Natchitoches,LA

Summary

Dynamic and reliable professional with experience at Collegiate Timing & Management Services, enhancing customer satisfaction through proactive problem-solving. Known for building strong relationships and managing schedules effectively. Proven ability to deliver precise results while maintaining a friendly and approachable demeanor, ensuring a positive experience for clients and colleagues alike.

Overview

5
5
years of professional experience

Work History

Nanny

John Page & Morgan Luster
07.2023 - 08.2025
  • Prepared meals and snacks for children based on dietary guidelines.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.

FAT Specialist & Account Specialist

Collegiate Timing & Management Services
02.2021 - 04.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Set up, tested and troubleshot timing equipment, cameras, and software before and during events.
  • Recorded and verified results for publication and distribution to event staff and participants.
  • Coordinated with meet officials, coaches and athletes to deliver precise race times and placements.
  • Prepared and issued invoices to companies ensuring accuracy and timely delivery.
  • Recorded and tracked payments received, maintaining accurate financial records.
  • Followed up with clients regarding outstanding balances and supported account reconciliation.

Sales Associate

Kiddeaux’s
01.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Processed and fulfilled online orders, including packaging and shipping coordination with the postal service.
  • Assisted in managing the store's social media presence by creating posts and responding to messages.
  • Engaged with customers to build rapport and loyalty.
  • Accompanied the owner at Market to buy for the upcoming seasons.

Education

Bachelor of Arts - General Studies

University of Louisiana At Lafayette
Lafayette, LA
08.2025

Skills

  • Problem solving
  • Decision making
  • Adaptability
  • Schedule management
  • Public speaking

Timeline

Nanny

John Page & Morgan Luster
07.2023 - 08.2025

FAT Specialist & Account Specialist

Collegiate Timing & Management Services
02.2021 - 04.2025

Sales Associate

Kiddeaux’s
01.2021 - 01.2023

Bachelor of Arts - General Studies

University of Louisiana At Lafayette

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