Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Makenzie Myers

Queen Creek,AZ

Summary

A learning manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

3
3
years of professional experience

Work History

Manager

Hollister
07.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Helped manage a 20-person team with support available whenever needed.
  • Helped coordinate schedules for the team and communicated business projections and understandings in terms understandable by non-management.

Server

Seasons 52
09.2022 - 03.2023
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported the needs of a 25-person wait staff who attended to the specific needs of countless customers daily for a fine dining restaurant with social relevancy and intentionality.

Server

Main Event Entertainment
10.2020 - 07.2022
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Noted special patron requests and followed up with the kitchen to confirm delivery
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported the needs of a 40-person wait staff who attended to the specific needs of countless customers daily for a fast-paced restaurant with social relevancy and intentionality.

Education

Bachelor of Science - Sustainability

Arizona State University
Tempe, AZ
05.2024

Skills

  • Strategic Planning
  • Staff Development
  • Policy Implementation
  • Marketing
  • Staff Management
  • Complex Problem-Solving
  • Team Leadership
  • Guest Engagement
  • Point of Sale Operation
  • Sales Techniques
  • Sales Expertise

Languages

American Sign Language
Professional Working

Timeline

Manager

Hollister
07.2023 - Current

Server

Seasons 52
09.2022 - 03.2023

Server

Main Event Entertainment
10.2020 - 07.2022

Bachelor of Science - Sustainability

Arizona State University

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Makenzie Myers