Makenzie Naghshbandi
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer and patient service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
On The Border Restaurant
01.2024 - 05.2024
- Demonstrated strong multitasking skills by simultaneously attending to in-person guest needs and taking phone calls.
- Handled high-pressure situations gracefully, managing around 100-200 costumers per shift, while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times during weekends, ensuring efficient seating of guests.
Dental Assistant
Bekish Ortho
08.2021 - 07.2023
- Cleaned and sanitized dental tools and equipment, organized and cleaned treatment rooms, and restocked supplies to prep for next patient while maintaining health and safety practices.
- Maintained sterilization department, ensuring a sanitary work environment to prevent cross-contamination and infection.
- Assisted patients and their parents by walking them through the process of their appointment and providing comfort and reassurance.
- Provided chairside assistance during examinations while taking exam notes for the doctor, improving efficiency and patient satisfaction.
Education
High School Diploma -
Southwest Christian School
Fort Worth, TX05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Scheduling
- Handling Complaints
- Personal presentation
- Sales and Marketing
Additional Information
- Texas alcohol and beverage certification
- National charity league member for 6+ years
- 200+ volunteer hours
Languages
French
Professional Working
Timeline
Restaurant Hostess
On The Border Restaurant
01.2024 - 05.2024
Dental Assistant
Bekish Ortho
08.2021 - 07.2023
High School Diploma -
Southwest Christian School