Makenzie Nieland
Seattle,WA
Summary
Compassionate Healthcare Support Worker with broad experience caring for ill, disabled or aged people in both home and institutional settings. Understands client needs and tailors support to expedite recovery or keep patients comfortable.
Overview
10
10
years of professional experience
Work History
Patient Services Specialist
University Of Washington - Harborview
Seattle, WA
10.2021 - Current
- Greeted up to 200 incoming patients daily, managed sign-ins and directed each to correct locations.
- Took copayments and compiled daily financial records.
- Triaged telephone calls to effectively manage time and resources.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Lead Bartender
Stubblefields
Pullman, WA
08.2016 - 08.2018
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Poured and prepared mixed drinks for over 200 customers daily.
Hostess/Server
Jimmy Mac's Roadhouse
Federal Way, WA
05.2014 - 05.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Communications And Human Development
Washington State University
Pullman, WA05.2017
Skills
- Epic coding understanding
- Patient greeting
- Data Entry
- Interpersonal Communication
- Attention to Detail
- Patient advocacy
Timeline
Patient Services Specialist
University Of Washington - Harborview
10.2021 - Current
Lead Bartender
Stubblefields
08.2016 - 08.2018
Hostess/Server
Jimmy Mac's Roadhouse
05.2014 - 05.2017
Bachelor of Arts - Communications And Human Development
Washington State University
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