Makenzie Pettit
Houston,MS
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker Team Lead
Regions Bank
04.2021 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Delivered informative presentations at community events, promoting brand awareness while educating audiences on personal finance topics.
Flight Operations Specialist
Mississippi Army National Guard
04.2015 - 04.2021
- Supported incident investigations by providing detailed flight data analysis, contributing to the identification of root causes and prevention measures.
- Collaborated with airline management to develop new policies and procedures aimed at enhancing operational performance and customer satisfaction.
- Implemented innovative training programs for new Flight Operations Specialists, driving professional growth within the team.
- Assisted in developing contingency plans for emergency situations, ensuring prompt response times for all involved parties.
- Supported operations by managing professional communications, tracking data and managing records.
- Compiled data and prepared aviation operations and aviation safety reports.
- Processed local and cross-country flight clearances and checked accuracy of flight plans.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
Education
Bachelor of Science - Educational Psychology
Mississippi State University
Starkville, MS05.2023
Skills
- Relationship Building
- Banking Operations Knowledge
- Effective Communication
- Conflict Resolution
Certification
Mississippi Life Insurance License - August 2022
References
References available upon request.
Timeline
Relationship Banker Team Lead
Regions Bank
04.2021 - Current
Flight Operations Specialist
Mississippi Army National Guard
04.2015 - 04.2021
Bachelor of Science - Educational Psychology
Mississippi State University