Makenzie Ray
Indianapolis,IN
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
4
4
years of professional experience
Work History
E-Commerce Personal Shopper
Kroger
Brownsburg, IN
07.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
Retail Sales Associate
Marshalls & HomeGoods
Avon, IN
09.2022 - 12.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Sandwich Artist
SUBWAY®Restaurants
Clermont, IN
03.2021 - 09.2022
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Followed established procedures for handling money transactions accurately.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN06-2024
Skills
- Relationship Building
- Planning and Organization
- Upbeat and Outgoing Attitude
- Customer Service
- Prioritizing Orders
- Deadline Driven
- Customer Relations
- Verbal and Written Communication
Timeline
E-Commerce Personal Shopper
Kroger
07.2024 - Current
Retail Sales Associate
Marshalls & HomeGoods
09.2022 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 09.2022
High School Diploma -
Ben Davis High School
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