Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makenzie Ricken

Allen

Summary

Enthusiastic individual experienced in greeting and serving with combination of leadership, customer service and sales experience. Skilled in training and problem-solving illustrated over multiple years in food and retail.

Overview

5
5
years of professional experience

Work History

Barista

Armor Coffee
02.2024 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Bartender

Black Walnut Cafe
01.2022 - Current
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Seasonal Key Holder

Earthbound Trading Company
10.2021 - 12.2021
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Key Holder

Batch Bakery
05.2020 - 08.2021
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained team members in successful strategies to meet operational and sales targets.

GSR - Server/Greeter

Buttermilk Sky Pies
06.2019 - 05.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Allen High School
Allen, TX
05.2021

Skills

  • Point of sale operation
  • Flexible & Adaptable
  • Cash Handling
  • Energetic nature
  • Hard-working mindset
  • Team Player
  • Customer Service
  • Product knowledge

References

Hanna Thomas

Manager at Armor Coffee

972-804-3003

Mark Brown

Manager at Black Walnut

469-644-7352

Lacey Silverstein

Trainer at Earthbound Trading Company

972-837-9931


Timeline

Barista

Armor Coffee
02.2024 - Current

Bartender

Black Walnut Cafe
01.2022 - Current

Seasonal Key Holder

Earthbound Trading Company
10.2021 - 12.2021

Key Holder

Batch Bakery
05.2020 - 08.2021

GSR - Server/Greeter

Buttermilk Sky Pies
06.2019 - 05.2020

High School Diploma -

Allen High School

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Makenzie Ricken